Modelo para avaliação de desempenho: aplicação em um orçamento de uma obra de construção civil
Model for performance evaluation: application on a budget of a construction work
Azevedo, Rogério Cabral de; Ensslin, Leonardo; Lacerda, Rogerio Tadeu de O.; França, Lisiane Anderson; Jungles, Antonio Edésio; Ensslin, Sandra Rolim
http://dx.doi.org/10.1590/S0103-65132013005000026
Prod, vol.23, n4, p.705-722, 2013
Resumo
Este trabalho consiste em uma abordagem exploratória de natureza prática que se utiliza dos problemas de desvios de orçamento apresentados por uma construtora brasileira como objeto de estudo, visando apresentar um processo para construir um modelo de avaliação multicritério com vistas a apoiar decisões quanto à orçamentação de uma obra de construção civil. Como instrumento de intervenção faz uso da metodologia multicritério de apoio à decisão - construtivista (MCDA-C), que conduziu à identificação, organização, mensuração e integração dos fatores julgados como relevantes de acordo com a percepção do decisor. Por fim, traz um estudo de caso que ilustra a construção do modelo e como este expandiu o conhecimento do decisor acerca do problema, evidenciando situações vulneráveis em seu processo orçamentário, oportunizando o desenvolvimento de ações de melhoria.
Palavras-chave
Avaliação de desempenho. Decisão. Construção civil. Gerenciamento de projetos
Abstract
This work implements an exploratory approach of practical nature that uses the problems of diversion of a budget presented by a Brazilian construction company as an object of study, in order to present a process for building a multi-criteria evaluation model to support decisions about budgeting for a construction work. As an intervention tool, it makes use of the Methodology Multi-criteria Decision Support - Constructivist (MCDA-C), which led to the identification, organization, measurement, and integration of the factors judged relevant to the perception of the decision-maker. Finally, it brings a case study that illustrates the construction of a model that expanded the knowledge of the decision-maker about the problem, highlighting vulnerable situations in the budgeting process and providing opportunities for the development of improvement actions.
Keywords
Performance evaluation. Decision. Construction. Project management
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