Proposta de aplicação da abordagem Quick Response Manufacturing (QRM) para a redução do lead time em operações de escritório
Proposal for implementation of the approach Quick Response Manufacturing (QRM) to reduce lead-time in office operations
Lima, Andrey Domingues de; Bachega, Stella Jacyszyn; Godinho Filho, Moacir; Cruz, Valcir de Jesus S. da; Rossi, Jacqueline Martins
http://dx.doi.org/10.1590/S0103-65132012005000028
Prod, vol.23, n1, p.1-19, 2013
Resumo
A administração eficiente e eficaz do lead time pode criar vantagens competitivas para as empresas. Uma abordagem que possui a preocupação de reduzir o lead time é a Manufatura de Resposta Rápida (QRM - Quick Response Manufacturing). O objetivo do presente trabalho é propor a aplicação de princípios e técnicas do QRM para redução do lead time do processo de orçamentação de uma empresa fabricante de materiais de escrita situada no Brasil. Para tanto, utilizou-se a pesquisa teórico-conceitual e o estudo de caso como procedimentos de pesquisa. Verificou-se que a empresa estudada poderá obter vantagens significativas com a adoção desta abordagem. Os resultados esperados por meio da implantação da proposta mostram uma redução de 38,1% no lead time total do processo de orçamentação da empresa estudada. Esse artigo contribui para maior divulgação e compreensão da abordagem QRM e de seus benefícios.
Palavras-chave
Manufatura de resposta rápida. Lead time. Operações de escritório. Orçamentação
Abstract
The efficient and effective management of lead-time can create competitive advantages for companies. One approach that has the preoccupation to reduce lead-time is the Quick Response Manufacturing. The aim of this paper is to propose the implementation of principles and techniques of QRM for lead-time reduction in the budgeting process of an enterprise of writing materials (general writing) located in Brazil. To this end, the theoretical-conceptual research and case study were used as research procedures. It was found that the studied company could obtain significant benefits by adopting this approach. The expected results through the implementation of the proposal show a decrease of 38.1% in the total lead-time of the budgeting process of the company studied. This paper contributes to a greater dissemination and understanding of the QRM approach and its benefits.
Keywords
Quick response manufacturing. Lead-time. Office operations. Budgeting.
References
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PERRY, J. H. Lead time management: private and public sector practices. Journal of Purchasing and Materials Management, v. 26, p. 2-7, 1990.
PEZEIRO, A. Seis Sigma: Ferramentas e Estatística Básica para Melhoria dos Processos. Seta Desenvolvimento gerencial, 2005.
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SURI, R. Rapid modeling: how it assists manufacturing competitiveness. In: WINTER SIMULATION CONFERENCE, 1989, Baltimore. Proceedings… Baltimore, 1989. p. 80-83.
TAPPING, D; SHUKER, T. Value stream management for the lean office: 8 steps to planning, mapping, and sustaining lean improvements in administrative areas. New York: Productivity Press, 2003.
TERSINE, R. J.; HUMMINGBIRD, E. A. Lead-time reduction: the search for competitive advantage. International Journal of Operations & Production Management, v. 15, n. 2, p. 8-18, 1995. http://dx.doi. org/10.1108/01443579510080382
TREVILLE, S.; SHAPIRO, R. D.; HAMERI, A-P. From supply chain to demand chain: the role of lead time reduction in improving demand chain performance. Journal of Operations Management, v. 21, p. 613-627, 2004. http:// dx.doi.org/10.1016/j.jom.2003.10.001
TREVILLE, S. Using RMT to make kaizen work more effectively. APICS – The performance advantage, October 1994. UNIVERSITY OF WISCONSIN. Centrer of Quick Response Manufacturing - QRM. Disponível em:. Acesso
em: 28 ago. 2009.
WALPOLE, R. E. et al. Probabilidade & Estatística para engenharia e ciências. 8. ed. Rio de Janeiro: Pearson, 2009.
WESTWOOD, J. O plano de marketing. São Paulo: Makron Books, 1991.
WIETERS, C. D. Managing supplier leadtime. Journal of Purchasing and Materials Management, v. 15, p. 2-7, 1979.
YIN, R. K. Case study reseach: design and methods. Newbury Park: Sage Publications, 1994.
BERTO, R. M. V. S.; NAKANO, D. N. A produção científica nos anais do encontro nacional de engenharia de produção: um levantamento dos métodos e tipos de pesquisa. Produção, v. 9, n. 2, p. 65-75, 2000. http://dx.doi. org/10.1590/S0103-65131999000200005
BERTO, R. M. V. S.; NAKANO, D. N. Metodologia da pesquisa e a engenharia de produção.In: ENCONTRO NACIONAL DE ENGENHARIA DE PRODUÇÃO – ENEGEP, 28.; INTERNATIONAL CONGRESS OF INDUSTRIAL ENGINEERING - ICIE, 4., 1998, Niterói. Anais...Niterói: UFF/ABEPRO, 1998. 1 CD-ROM.
BERTOLINI, M. et al. Lead time reduction through ICT application in the footwear industry: A case study. International Journal Production Economics, v. 110, p. 198-212, 2007. http://dx.doi.org/10.1016/j. ijpe.2007.02.016
BOTTANI, E.; RIZZI, A. An adapted multi-criteria approach to suppliers and products selection: an application oriented to lead-time reduction. International Journal Production Economics, v. 111, p. 763-781, 2008. http://dx.doi. org/10.1016/j.ijpe.2007.03.012
BRIAN, H. F. Is your office as lean as your production line? Manufacturing Engineering, v. 139, n. 3, 2007.
BUSSAB, W. O.; MORETTIN, P. A. Estatística Básica. 5. ed. São Paulo: Saraiva, 2002.
CAMPOS, V. F. Gerenciamento da Rotina do Trabalho do Dia-a-Dia. 8. ed. Nova Lima: INDG, 2004.
ERICKSEN, P. D.; STOFLET, N. J.; SURI, R. Manufacturing Critical-path Time (MCT): The QRM Metric for Lead time. Technical Report, Center for QRM, Wisconsin-Madison, 2007.
FAHIMNIA, B.; MARIAN, R.; MOTEVALLIAN, B. Analysing the hindrances to the reduction of manufacturing lead-time and their associated environmental pollution. International Journal of Environmental Technology and Management, v. 10, n.1, p. 16-25, 2009. http://dx.doi. org/10.1504/IJETM.2009.021574
FERNANDES, N. O.; CARMO-SILVA, S. Generic POLCA: A production and materials flow control mechanism for quick response manufacturing. International Journal of Production Economics, v. 104, n. 1, p. 74-84, 2006. http://dx.doi.org/10.1016/j.ijpe.2005.07.003
FORRESTER, J. W. Industrial dynamics. Cambridge: Produtivity Press, 1961.
GITMAN, L. J. Princípios de Administração Financeira. 10. ed. São Paulo: Pearson, 2004.
GODINHO FILHO, M.; UZSOY, R. Efeito da redução do tamanho de lote e de programas de Melhoria Contínua no Estoque em Processo (WIP) e na Utilização: estudo utilizando uma abordagem híbrida System Dynamics - Factory Physics. Produção, v. 19, n.1, p. 214-229, 2009.
HERKOMMER, J.; HERKOMMER, O. Lean Office System. Zeitschrift fuer Wirtschaftlichen Fabrikbetrieb, v. 101, n. 6, p 378-381, 2006.
HOPP, W. J.; SPEARMAN, M. L. Factory Physics: Foundation of Manufacturing Management. 3. ed. International Edition, McGrawHill/Irwin, 2008.
LAW, A. M.; KELTON, W. D. Simulation modeling & analysis. 2nd ed. New York: McGraw Hill Inc., 1991.
LENG, M.; PARLAR, M. Lead-time reduction in a two-level supply chain: Non-cooperative equilibria vs. coordination with a profit-sharing contract. International Journal Production Economics, v. 118, p. 521-544, 2009. http:// dx.doi.org/10.1016/j.ijpe.2009.01.002
MARTINS, E. Contabilidade de Custos. 9. ed. São Paulo: Atlas, 2006.
MASON-JONES, R.; TOWILL, D. R. Total cycle time compression and the agile logistic network. International Journal Production Economics, v. 62, p. 61-73, 1999. http://dx.doi.org/10.1016/S0925-5273(98)00221-7
OSBORN, A. F. Applied imagination: Principles and procedures of creative problem solving. 3. ed. rev. New York: Charles Scribner’s Sons, 1963.
OUYANG, L-Y.; CHUANG, B-R.; LIN, Y-J. The inter-dependent reductions of lead time and ordering cost in periodic review inventory model with backorder price discount. International Journal of Information and Management Sciences, v. 18, n. 3, p. 195-208, 2007.
PADOVEZE, C. L. Contabilidade Gerencial: um enfoque em sistema de informação contábil. 5. ed. São Paulo: Atlas: 2007.
PARVEEN, M.; RAO, T. V. V. L. N. Managing quality improvement, setup cost and lead time reductions in a just-in-time integrated inventory model. International Journal of Information Systems and Change Management, v. 3, n. 2, p. 147-156, 2008. http://dx.doi. org/10.1504/IJISCM.2008.020692
PATTON, M. Q. Qualitative evaluation and research methods. Newburry Park, 1990.
PERRY, J. H. Lead time management: private and public sector practices. Journal of Purchasing and Materials Management, v. 26, p. 2-7, 1990.
PEZEIRO, A. Seis Sigma: Ferramentas e Estatística Básica para Melhoria dos Processos. Seta Desenvolvimento gerencial, 2005.
PORTER, A. M. Unlocking leadtimes. Purchasing, p. 34-37, 2003.
SAES, E. V.; GODINHO FILHO, M. Lean Manufacturing e Quick Response Manufacturing: Análise Comparativa. In: SIMPÓSIO DE ENGENHARIA DE PRODUÇÃO - SIMPEP,15., 2008, Bauru. Anais… UNESP, 2008.
SCHMENNER, R. W. Time Based Competition: The Next Battleground in American Manufacturing. In: BLACKBURN, J. D. (Ed.). Speed and productivity. Homewood: Irwin, 1991. p. 102-120.
SELLITTO, M. A.; BORCHARDT, M.; PEREIRA, G. M. Medição de tempo de atravessamento e inventário em processo em manufatura controlada por ordens de fabricação. Produção, v. 18, n. 3, p. 493-507, 2008.
SONG, H-M.; MING, S-H. A vendor-buyer stochastic inventory model with lead time reduction in supply chain. Proceedings… In: INTERNATIONAL CONFERENCE ON MACHINE LEARNING AND CYBERNETICS, 5., 2006, Dalian. Proceedings… 2006. p. 13-16.
SURI, R. It’s About Time: The Competitive Advantage of Quick Response Manufacturing. Productive Press, 2010. http://dx.doi.org/10.1201/EBK1439805954
SURI, R. Quick Response Manufacturing: A companywide Approach to Reducing Lead Times. Productive Press, 1998.
SURI, R. Rapid modeling: how it assists manufacturing competitiveness. In: WINTER SIMULATION CONFERENCE, 1989, Baltimore. Proceedings… Baltimore, 1989. p. 80-83.
TAPPING, D; SHUKER, T. Value stream management for the lean office: 8 steps to planning, mapping, and sustaining lean improvements in administrative areas. New York: Productivity Press, 2003.
TERSINE, R. J.; HUMMINGBIRD, E. A. Lead-time reduction: the search for competitive advantage. International Journal of Operations & Production Management, v. 15, n. 2, p. 8-18, 1995. http://dx.doi. org/10.1108/01443579510080382
TREVILLE, S.; SHAPIRO, R. D.; HAMERI, A-P. From supply chain to demand chain: the role of lead time reduction in improving demand chain performance. Journal of Operations Management, v. 21, p. 613-627, 2004. http:// dx.doi.org/10.1016/j.jom.2003.10.001
TREVILLE, S. Using RMT to make kaizen work more effectively. APICS – The performance advantage, October 1994. UNIVERSITY OF WISCONSIN. Centrer of Quick Response Manufacturing - QRM. Disponível em:
WALPOLE, R. E. et al. Probabilidade & Estatística para engenharia e ciências. 8. ed. Rio de Janeiro: Pearson, 2009.
WESTWOOD, J. O plano de marketing. São Paulo: Makron Books, 1991.
WIETERS, C. D. Managing supplier leadtime. Journal of Purchasing and Materials Management, v. 15, p. 2-7, 1979.
YIN, R. K. Case study reseach: design and methods. Newbury Park: Sage Publications, 1994.
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