Impacto dos modelos de referência e maturidade no gerenciamento de projetos: estudo exploratório em projetos de tecnologia da informação
Impact of project management reference and project management maturity models on performance: an exploratory study in information technology projects
Berssaneti, Fernando Tobal; Carvalho, Marly Monteiro de; Muscat, Antonio Rafael N.
http://dx.doi.org/10.1590/S0103-65132012005000027
Prod, vol.22, n3, p.405-420, 2012
Resumo
Modelos de maturidade e modelos de referência em gerenciamento de projetos têm sido implantados de forma crescente na área de tecnologia da informação (TI). Este artigo tem por objetivo analisar o impacto do grau de maturidade organizacional em gerenciamento de projetos e o da adoção de modelos de referência no sucesso de projetos de TI. Foi adotada a abordagem de pesquisa quantitativa, com levantamento junto a 51 profissionais da área. Os resultados apontam para correlação positiva entre o grau de maturidade organizacional em gerenciamento de projetos e a satisfação das demandas dos stakeholders (principais interessados no projeto). Também foi constatada relação estatística positiva entre a adoção do PMBoK e o sucesso de projetos de TI, no que concerne ao atendimento dos requisitos e satisfação das demandas dos stakeholders.
Palavras-chave
Gerenciamento de projetos. Tecnologia da informação (TI). Sucesso em projetos. Maturidade em gerenciamento de projetos. Modelos de referência.
Abstract
Project management maturity and project management reference models have been widely adopted on information technology (IT) companies. This article aims to analyze the impact of project management maturity level and adopt referencProject management maturity and project management reference models have been widely adopted on information technology (IT) companies. This article aims to analyze the impact of project management maturity level and adopt reference models on IT projects performance (success). A quantitative research approach was used, including a survey with 51 professionals from the sector. Results showed positive impact between project management maturity level and meeting of stakeholders’ demands. A positive statistical correlation was also found in firms that develop information technology projects through PMBoK adoption concerning meeting requirements and meeting of stakeholders’ demands.e models on IT projects performance (success). A quantitative research approach was used, including a survey with 51 professionals from the sector. Results showed positive impact between project management maturity level and meeting of stakeholders’ demands. A positive statistical correlation was also found in firms that develop information technology projects through PMBoK adoption concerning meeting requirements and meeting of stakeholders’ demands.
Keywords
Project Management. Information Technology (IT). Project success. Project management maturity. Project management reference model.
References
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BRYMAN, A. Research methods and organization studies. London: Ed. Unwin Hyman, 1989. http://dx.doi.org/10.4324/9780203359648
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CHAN, A. P. C.; CHAN, A. P. L. Key performance indicators for measuring construction success. Benchmarking: An International Journal, v. 11, p. 203-21, 2004.
DINSMORE, P. C. Winning Business with Enterprise Project Management. New York: AMACOM, 1998.
GAREIS, R.; HUEMANN, M. Project Management Competences in the Project-oriented Organization. In: TURNER, J. R.; SIMISTER, S. J. (Eds.). The Gower Handbook of Project Management. Gower: Aldershot, 2000. p. 709-721.
GODOY, A. S. Introdução à pesquisa qualitativa e suas possibilidades. Revista de Administração de Empresas, v. 35, p. 57-63, 1995.
GRANT, K. P.; PENNYPACKER, J. S. Project management maturity: an assessment of project management capabilities among and between selected industries. IEEE Transactions on Engineering Management, v. 53, p. 59-68, 2006. http://dx.doi.org/10.1109/TEM.2005.861802
GRANOT, M. A Pratical Approach to Project Control. In: ANNUAL PROJECT MANAGEMENT INSTITUTE,SEMINARS & SYMPOSIUM, 28., 1997, Chicago. Proceedings... Chicago, 1997. p. 1012-1015.
GRAY, C. F.; LARSON, E. W. Project Management: The Managerial Process. 3. ed. McGraw-Hill, 2006.
HUMPHREY, W. S. Managing the software process. Reading, Addison-Wesley, 1989. (SEI series in software engineering).
INTERNATIONAL PROJECT MANAGEMENT ASSOCIATION - IPMA. ICB - IPMA Competency Baseline. Nijkerk: IPMA, 2006.
JHA, K. N.; IYER, K. C. Critical determinants of project coordination. International Journal of Project Management, v. 24, n. 4, p. 314-322, 2006. http://dx.doi.org/10.1016/j.ijproman.2005.11.005
JIANG, J. J. et al. Ranking of system implementation success factors. Project Management Journal, v. 27, p. 50-55, 1996.
JIANG, J. J. et al. An exploration of the relationship between software development process maturity and project performance. Information & Management, v. 41, p. 279-288, 2004. http://dx.doi.org/10.1016/S0378-7206(03)00052-1
KERZNER, H. Strategic Planning for Project Management using a project management Maturity Model. New York: John Wiley & Sons, 2001.
KHOSROWSHAHI, F. The optimum project duration and cost curve for Hong Kong housing projects. Journal of Engineering Construction and Architectural Management, v. 4, p. 249-69, 1997. http://dx.doi.org/10.1108/eb021052
LAURINDO, F. J. B.; CARVALHO, M. M.; SHIMIZU, T. Information Technology Strategy Alignment: Brazilian Cases. In: KANGAS, K. (Org.). Business Strategies for Information Technology Management. Hershey, p. 186-199, 2003.
LING, F. et al. Key project management practices affecting Singaporean firms' project performance in China. International Journal of Project Management, v. 27, n. 1, p. 59-71, 2009. http://dx.doi.org/10.1016/j.ijproman.2007.10.004
MEREDITH, J. R.; MANTEL, S. J. Project management: a managerial approach. New York: John Wiley & Sons, 2000.
PAPKE-SHIELDS, K. E.; BEISE, C.; QUAN, J. Do project managers practice what they preach, and does it matter to project success? International Journal of Project Management, v. 28, n. 7, p. 650-662, 2009. http://dx.doi.org/10.1016/j.ijproman.2009.11.002
PATAH, L. A. Alinhamento estratégico de estrutura organizacional de projetos: uma análise de múltiplos casos. 2004. Dissertação (Mestrado em Engenharia de Produção)-Escola Politécnica, Universidade de São Paulo, São Paulo, 2004.
PAULK, M. C. et al. The capability maturity model: guidelines for improving the software process / CMU / SEI. Reading, Addison-Wesley, 1995.
PAULK, M. C.; CURTIS, B.; CHRISSIS, M. B. Capability maturity models for software. Carnegie Mellon Pittsburg: University, 1991.
PINTO, J. K.; SLEVIN, D. P. Critical factors in successful project implementation. In: FINCH, P. Applying the project implementation profile to an information systems project. Project Management Journal, v. 34, p. 22-27, 1987.
PROJECT MANAGEMENT INSTITUTE - PMI. A Guide to the project management body of knowledge (PMBoK Guide). 4. ed. Project Management Institute, Four Campus Boulevard, Newtown Square, 2008a.
PROJECT MANAGEMENT INSTITUTE - PMI. Organizational project management maturity model (OPM3). Project Management Institute, Four Campus Boulevard, Newtown Square, 2008b.
SOFTWARE ENGINEERING INSTITUTE - SEI. CMMI-DEV The capability maturity model for development. Carnegie Mellow University, 2006.
SILVEIRA, G. A. Fatores contribuintes para a maturidade em gerenciamento de projetos: Um estudo em empresas brasileiras. 2008. Tese (Doutorado em Administração)-Faculdade de Economia, Administração e Contabilidade, Universidade de São Paulo, São Paulo, 2008.
SHENHAR, A.J.; DVIR, D. Reinventing Project Management: The Diamond Approach to Successful Growth and Innovation. Harvard Business School Press, 2007.
STANDISH GROUP INTERNATIONAL. Latest Standish Group chaos report shows project success rates have improved by 50%. SGI, 2003. Disponível em:. Acesso em: 03 abr. 2008.
THOMAS, J.; MULLALY, M. Understanding the value of project management: first steps on an international investigation in search of value. Project Management Journal, v. 38, p. 74-89, 2007. http://dx.doi.org/10.1002/pmj.20007
YU, A. G.; FLETT, P. D.; BOWERS, J.A. Developing a value-centred proposal for assessing project success. International Journal of Project Management, v. 23, p. 428-436, 2005. http://dx.doi.org/10.1016/j.ijproman.2005.01.008
AGARWAL, N., RATHOD, U. Defining 'success' for software projects: an exploratory revelation. International Journal of Project Management, v. 24, p. 358-370, 2006. http://dx.doi.org/10.1016/j.ijproman.2005.11.009
ASSOCIATION OF PROJECT MANAGEMENT - APM. APM Body of Knowledge. Buckinghamshire: APM, 2006.
BOUER, R.; CARVALHO, M. M. Metodologia singular de gestão de projetos: condição suficiente para a maturidade em gestão de projetos?. Revista Produção, v. 15, p. 347-361, 2005.
BRYMAN, A. Research methods and organization studies. London: Ed. Unwin Hyman, 1989. http://dx.doi.org/10.4324/9780203359648
CARVALHO, M. M.; LAURINDO, F. J. B.; PESSÔA, M. S. P. Information Technology Project management to achieve efficiency in Brazilian Companies. In: KAMEL, S. (Org.). Managing Globally with Information Technology. Hershey, 2003. p. 260-271.
CHAN, A. P. C.; CHAN, A. P. L. Key performance indicators for measuring construction success. Benchmarking: An International Journal, v. 11, p. 203-21, 2004.
DINSMORE, P. C. Winning Business with Enterprise Project Management. New York: AMACOM, 1998.
GAREIS, R.; HUEMANN, M. Project Management Competences in the Project-oriented Organization. In: TURNER, J. R.; SIMISTER, S. J. (Eds.). The Gower Handbook of Project Management. Gower: Aldershot, 2000. p. 709-721.
GODOY, A. S. Introdução à pesquisa qualitativa e suas possibilidades. Revista de Administração de Empresas, v. 35, p. 57-63, 1995.
GRANT, K. P.; PENNYPACKER, J. S. Project management maturity: an assessment of project management capabilities among and between selected industries. IEEE Transactions on Engineering Management, v. 53, p. 59-68, 2006. http://dx.doi.org/10.1109/TEM.2005.861802
GRANOT, M. A Pratical Approach to Project Control. In: ANNUAL PROJECT MANAGEMENT INSTITUTE,SEMINARS & SYMPOSIUM, 28., 1997, Chicago. Proceedings... Chicago, 1997. p. 1012-1015.
GRAY, C. F.; LARSON, E. W. Project Management: The Managerial Process. 3. ed. McGraw-Hill, 2006.
HUMPHREY, W. S. Managing the software process. Reading, Addison-Wesley, 1989. (SEI series in software engineering).
INTERNATIONAL PROJECT MANAGEMENT ASSOCIATION - IPMA. ICB - IPMA Competency Baseline. Nijkerk: IPMA, 2006.
JHA, K. N.; IYER, K. C. Critical determinants of project coordination. International Journal of Project Management, v. 24, n. 4, p. 314-322, 2006. http://dx.doi.org/10.1016/j.ijproman.2005.11.005
JIANG, J. J. et al. Ranking of system implementation success factors. Project Management Journal, v. 27, p. 50-55, 1996.
JIANG, J. J. et al. An exploration of the relationship between software development process maturity and project performance. Information & Management, v. 41, p. 279-288, 2004. http://dx.doi.org/10.1016/S0378-7206(03)00052-1
KERZNER, H. Strategic Planning for Project Management using a project management Maturity Model. New York: John Wiley & Sons, 2001.
KHOSROWSHAHI, F. The optimum project duration and cost curve for Hong Kong housing projects. Journal of Engineering Construction and Architectural Management, v. 4, p. 249-69, 1997. http://dx.doi.org/10.1108/eb021052
LAURINDO, F. J. B.; CARVALHO, M. M.; SHIMIZU, T. Information Technology Strategy Alignment: Brazilian Cases. In: KANGAS, K. (Org.). Business Strategies for Information Technology Management. Hershey, p. 186-199, 2003.
LING, F. et al. Key project management practices affecting Singaporean firms' project performance in China. International Journal of Project Management, v. 27, n. 1, p. 59-71, 2009. http://dx.doi.org/10.1016/j.ijproman.2007.10.004
MEREDITH, J. R.; MANTEL, S. J. Project management: a managerial approach. New York: John Wiley & Sons, 2000.
PAPKE-SHIELDS, K. E.; BEISE, C.; QUAN, J. Do project managers practice what they preach, and does it matter to project success? International Journal of Project Management, v. 28, n. 7, p. 650-662, 2009. http://dx.doi.org/10.1016/j.ijproman.2009.11.002
PATAH, L. A. Alinhamento estratégico de estrutura organizacional de projetos: uma análise de múltiplos casos. 2004. Dissertação (Mestrado em Engenharia de Produção)-Escola Politécnica, Universidade de São Paulo, São Paulo, 2004.
PAULK, M. C. et al. The capability maturity model: guidelines for improving the software process / CMU / SEI. Reading, Addison-Wesley, 1995.
PAULK, M. C.; CURTIS, B.; CHRISSIS, M. B. Capability maturity models for software. Carnegie Mellon Pittsburg: University, 1991.
PINTO, J. K.; SLEVIN, D. P. Critical factors in successful project implementation. In: FINCH, P. Applying the project implementation profile to an information systems project. Project Management Journal, v. 34, p. 22-27, 1987.
PROJECT MANAGEMENT INSTITUTE - PMI. A Guide to the project management body of knowledge (PMBoK Guide). 4. ed. Project Management Institute, Four Campus Boulevard, Newtown Square, 2008a.
PROJECT MANAGEMENT INSTITUTE - PMI. Organizational project management maturity model (OPM3). Project Management Institute, Four Campus Boulevard, Newtown Square, 2008b.
SOFTWARE ENGINEERING INSTITUTE - SEI. CMMI-DEV The capability maturity model for development. Carnegie Mellow University, 2006.
SILVEIRA, G. A. Fatores contribuintes para a maturidade em gerenciamento de projetos: Um estudo em empresas brasileiras. 2008. Tese (Doutorado em Administração)-Faculdade de Economia, Administração e Contabilidade, Universidade de São Paulo, São Paulo, 2008.
SHENHAR, A.J.; DVIR, D. Reinventing Project Management: The Diamond Approach to Successful Growth and Innovation. Harvard Business School Press, 2007.
STANDISH GROUP INTERNATIONAL. Latest Standish Group chaos report shows project success rates have improved by 50%. SGI, 2003. Disponível em:
THOMAS, J.; MULLALY, M. Understanding the value of project management: first steps on an international investigation in search of value. Project Management Journal, v. 38, p. 74-89, 2007. http://dx.doi.org/10.1002/pmj.20007
YU, A. G.; FLETT, P. D.; BOWERS, J.A. Developing a value-centred proposal for assessing project success. International Journal of Project Management, v. 23, p. 428-436, 2005. http://dx.doi.org/10.1016/j.ijproman.2005.01.008
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