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https://prod.org.br/article/doi/10.1590/S0103-65132012005000017
Production
Article

Elementos de flexibilidade em contratos de terceirização logística: o caso de uma empresa de telecomunicações

Flexibility elements in contracts of logistic outsourcing: the case of a telecommunications company

Bandeira, Renata Albergaria de M.; Mello, Luiz Carlos B. de B.; Maçada, Antonio Carlos G.

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Resumo

O artigo analisa, através da técnica de estudo de caso, a terceirização logística em uma empresa de telecomunicações. Inicialmente, são discutidos os cuidados e a importância do contrato de terceirização, segundo abordagem da economia dos custos de transação. Analisam-se as possíveis causas das falhas na contratação, e sugerem-se providências para evitar repetições em implementações semelhantes. A experiência adquirida indica que um erro primordial, na opinião dos autores, refere-se à falta de definição da estratégia a ser seguida pela organização em relação ao modelo de contratação. Essa definição é uma etapa fundamental, já que o contrato deve estar alinhado à estratégia.

Palavras-chave

Logística. Terceirização. Contratação. Operador logístico.

Abstract

This article examines, through the technique of case study, the process of logistics outsourcing in a Brazilian telecommunications company. Initially, the importance of contracts for outsourcing is analyzed according to the perspective of the transaction costs economics theory. The possible causes of imperfections in the contracting process are analyzed, and the steps to avoid the repetition of these mistakes in similar implementations are suggested. According to the authors’ point of view, the acquired experience indicates that a primary error in outsourcing contracts refers to the lack of a strategy to be followed by the organization in relation to a contracting model. This definition is a fundamental step, since the contract must be aligned to the strategy.

Keywords

Logistics. Outsourcing. Contracting. Third-party logistics.

References

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