Production
https://prod.org.br/article/doi/10.1590/S0103-65132011005000050
Production
Article

Estudo sobre a aplicação do método de avaliação do Modelo de Processos de Negócio do EKD

A study on the application of the assessment method of Business Processes Model of EKD

Pádua, Silvia Inês D. de

Downloads: 0
Views: 480

Resumo

A modelagem de processos de negócio e a simulação têm sido amplamente utilizadas para realizar melhoria contínua, gestão por processos e mudanças na estrutura organizacional. Assim, este trabalho tem o objetivo principal de apresentar e discutir a aplicação do método de avaliação do modelo de processos de negócios do EKD. O método inclui a simulação do modelo de processos de negócio para verificar se o modelo está livre de travamentos e erros. Essa pesquisa é uma revisão da literatura, com uma aplicação pautada em dados secundários. A aplicação do método mostrou que o desenvolvimento do modelo de processos de negócio com base nos objetivos organizacionais facilita o entendimento por todas as pessoas envolvidas no processo de modelagem e a simulação identificou se o modelo estava correto e livre de travamentos.

Palavras-chave

Modelo de processos de negócio. Simulação. EKD. Modelagem organizacional. Gerenciamento de processos de negócio.

Abstract

Business processes modeling and simulation have been widely used to perform continuous improvement, business process management and changes of organizational structure. Therefore, the main goal of this study was to present and discuss the application of the assessment method of business processes model of EKD. This method includes the simulation of the model of business processes to verify whether it is free of deadlocks and errors. This research is a literature revision, with application based on secondary data. The application showed that the development of business processes model based on organizational goals facilitates comprehension by the whole staff involved in the process of modeling, and the simulation identified whether the model was correct and free of deadlocks.

Keywords

Business Processes Model. Simulation. EKD. Enterprise Modeling. Business Process Management.

References



ASSOCIATION OF BUSINESS PROCESS MANAGEMENT PROFESSIONALS - ABPMP. Guia para o gerenciamento de processos de negócio: corpo comum de conhecimento (BPM CBOK) versão 2.0 - primeira liberação em português. Chicago: Association of Business Process Management Professionals, 2009.

BERETTA, S. Unleashing the integrationn potential of ERP system. Business Process Management Journal, v. 8, n. 3, p. 254-277, 2002. http://dx.doi.org/10.1108/14637150210428961

BUBENKO JUNIOR, J. A.; STIRNA, J.; BRASH, D. EKD user guide. Kista: Department of Computer and Systems Sciences, 1998.

DAVENPORT, T. H. Process inovation. Boston: Harvard Business School Press, 1993.

DOOMUN, R.; JUNGUM, N. V. Business process modeling, simulation and reengineering: call centres. Business Process Management Journal, v. 14, n. 6, p. 838-848, 2008.

GOLDKUHL, G.; LIND, M. Coordination and transformation in business processes: towards an integrated view. Business Process Management Journal, v. 14, n. 6, p. 761-777, 2008.

GREGORIADES, A.; SUTCLIFFE, A. A socio-technical approach to business process simulation. Decision Support Systems, v. 45, n. 4, p. 1017-1030, 2008. http://dx.doi.org/10.1016/j. dss.2008.04.003

GUAN, F. et al. Grid-flow: a grid-enabled scientific workflow system with a Petri-net-based interface. Concurrency and Computation: Practice and Experience, Chichester, v. 18, n. 10, p. 1115-1140, 2006. http://dx.doi.org/10.1002/cpe.988

HAMMER, M.; CHAMPY, J. Reengenharia revolucionando a empresa. 15. ed. Rio de Janeiro: Campus, 1994.

HAN, K. H.; KANG, J. G.; SONG, M. Two-stage process analysis using the process-based performance measurement framework and business process simulation. Expert Systems with Applications, v. 36, n. 3, pt. 2, p. 7080-7086, 2009.

KAVAKLI, E. et al. Incorporating privacy requirements into the system design process: the PriS conceptual framework. Internet Research, v. 16, n. 2, p. 140-158, 2006.

KIRIKOVA, M. Explanatory capability of enterprise models. Data & Knowledge Engineering, v. 33, n. 2, p. 119-136, 2000. http://dx.doi.org/10.1016/S0169-023X(99)00048-8

KOCK, N. et al. Communication flow orientation in business process modeling and its effect on redesign success: results from a field study. Decision Support Systems, v. 46, n. 2, p. 562, 2009. http://dx.doi.org/10.1016/j.dss.2008.10.002

LIN, H.; FAN, Y.; NEWMAN, S. T. Manufacturing process analysis with support of workflow modeling and simulation. International Journal of Production Research, v. 47, n. 7, p. 1773, 2009. http://dx.doi.org/10.1080/00207540701644151

MAXIMIANO, A. introdução à administração. 2. ed. São Paulo: Atlas, 1986.

McCORMACK, K. et al. A global investigation of key turning points in business process maturity. Business Process Management Journal, v. 15, n. 5, p. 792-815, 2009. http://dx.doi.org/10.1108/14637150910987946

MOLD, D.; VALK, R. Object oriented petri net in business process modeling. In: AALST, V. D. W.; DESEL, J.; OBERWEIS, A. Business process management: models, techniques, and empirical studies. Berlin: Springer, 2000. p. 254-273. (Lectures Notes in Computer Sciences, 1806).

MUEHLEN, M. Z.; INDULSKA, M. Modeling languages for business processes and business rules: A representational analysis. Information Systems, v. 35, p. 379-390, 2009. http://dx.doi.org/10.1016/j.is.2009.02.006

NEUBAUER, T. An empirical study about the status of business process management. Business Process Management Journal, v. 15, n. 2, p. 166-183, 2009.

NURCAN, A.; ROLLAND, C. A multi-method for defining the organizational change. Journal of Information and Software Technology, v. 45, n. 2, p. 61-82, 2003. http://dx.doi.org/10.1016/S0950-5849(02)00162-3

OBERWEIS, A. An integrated approach for the specification of processes and related complex structured objects in business applications. Decision Support Systems, v. 17, n. 1, p. 31-53, 1996. http://dx.doi.org/10.1016/0167-9236(95)00021-6

OBERWEIS, A. et al. INCOME/WF: a petri-net based aproach to workflow Management. In: KRALLMANN, H. (Ed.). Wirtschaftsinformatik'97. Berlin: Springer-Verlag, 1997. p. 557-580.

OU-YANG, C.; LIN Y. D. BPMN-based business process model feasibility analysis: a petri net approach. International Journal of Production Research, v. 46, n. 4, p. 3763-3781, 2008. http://dx.doi.org/10.1080/00207540701199677

PÁDUA, S. I. D. Método de avaliação do modelo de processos de negócios. 2004. 252 f. Tese (Doutorado em Engenharia Mecânica)- Escola de Engenharia de São Carlos, Universidade de São Paulo, São Carlos, 2004.

PÁDUA, S. I. D.; CAZARINI, E. W.; INAMASU, R. Y. Modelagem organizacional: captura dos requisitos organizacionais no desenvolvimento de sistemas de informação. Gestão e Produção, v. 11, n. 2, p. 197-209, 2004.

PÁDUA, S. I. D. et al. O potencial das redes de Petri em modelagem e análise de processos de negócios. Gestão e Produção, v. 11, n. 1, p. 109-119, 2004.

PÁDUA, S. I. D.; INAMASU, R. Y. O método de avaliação do modelo de processos de negócio do EKD. Gestão e Produção, v. 15, n. 4, p. 563-578, 2008a.

PÁDUA, S. I. D.; INAMASU, R. Y. Mapeamento do modelo de processos de negócio do EKD em redes de Petri. Produção, v. 18, n. 2, p. 260-274, 2008b.

PINOTTI, M. M. Diretrizes para guiar o processo de engenharia de requisitos a partir de modelos organizacionais desenvolvidos em EKD. 2004. 97 f. Dissertação (Mestrado em Ciência da Computação e Matemática Computacional)-Instituto de Ciências Matemáticas e Computação, Universidade de São Paulo, São Carlos, 2004.

PINTO, R. L. Evolução da estrutura organizacional ao longo do ciclo de vida do projeto: um estudo de caso. 2002. 170 f. Tese (Doutorado em Administração)-Faculdade de Economia, Administração e Contabilidade, Universidade de São Paulo, São Paulo, 2002.

RADHAKRISHNAN, A.; ZUB, X.; GROVERC, V. A process-oriented perspective on differential business value creation by information technology: an empirical investigation. International Journal of Management Science, v. 36, n. 6, p. 1105-1125, 2008.

ROLLAND, C.; NURCAN, S.; GROSZ, G. A Decision making pattern for guiding the enterprise knowledge development process. Journal of Information and Software Technology, v. 42, n. 5, p. 313-331, 2000. http://dx.doi.org/10.1016/S0950-5849(99)00089-0

SALIMIFARD, S.; WRIGHT M. Petri net based modelling of workflow systems: an overview. European Journal of Operational Research, v. 134, n. 3, p. 664-676, 2001. http://dx.doi.org/10.1016/S0377-2217(00)00292-7

SIHA, S. M. H.; SAAD, G. H. Business process improvement: empirical assessment and extensions. Business Process Management Journal, v. 14, n. 6, p. 778-802, 2008. http://dx.doi.org/10.1108/14637150810915973

VAN DER AALST, W. M. P. Formalization and verification of event-driven process chains. Information and Software Technology, v. 41, n. 10, p. 639-650, 1999. http://dx.doi. org/10.1016/S0950-5849(99)00016-6

VAN DER AALST, W. M. P.; HEE, V. K. Workflow management: models, methods and systems. Cambridge: MIT Press, 2002.

VAN DER AALST, W. M. P.; HOFSTEDE, A. H. M. T. Verification of workflow task structures a petri-net-based approach. Information Systems, v. 25, n. 1, p. 43-69, 2000. http://dx.doi.org/10.1016/S0306-4379(00)00008-9

VAN DER AALST, W. M. P.; WESKE, M.; WIRTZ, G. Advanced topics in workflow management: issues, requirements, and solutions. Journal of Integrated Design and Process Science, v. 7, n. 3, p. 49-77, 2003.

VERBEEK H. M. W.; VAN DER AALST, W. M. P.; HOFSTEDE, A. H. M. Verifying workflows with cancellation regions and OR-joins: an approach based on relaxed soundness and invariants. The Computer Journal Advance, v. 50, n. 3, p. 294-314, 2007.

VOORHOEVE, M. Compositional modeling and verification of workflow process. In: AALST, V. D. W.; DESEL, J.; OBERWEIS, A. Business process management: models, techniques, and empirical studies. Berlin: Springer, 2000. p. 184-200. (Lectures Notes in Computer Sciences, 1806).

WORKFLOW management coliation: reference model. Hampshire, 1996. (Document Number WFMC-TC00-1003).

WYNN, M. T. et al. Business process verification: finally a reality! Business Process Management Journal, Bingley, v. 15, n. 1, p. 74-92, 2009.

ZHANG, L.; SHUZHEN, Y. Research on workflow patterns based on Petri nets. In: IEEE CONFERENCE ON CYBERNETICS & INTELLIGENT SYSTEMS (CIS) ROBOTICS, AUTOMATION AND MECHATRONICS (RAM), 2006, Bangkok. Proceedings... Bangkok: IEEE Computer Society, 2006. p. 1-6.

5883a3b97f8c9da00c8b45fc 1574685864 Articles
Links & Downloads

Production

Share this page
Page Sections