Estudo sobre a aplicação do método de avaliação do Modelo de Processos de Negócio do EKD
A study on the application of the assessment method of Business Processes Model of EKD
Pádua, Silvia Inês D. de
http://dx.doi.org/10.1590/S0103-65132011005000050
Prod, vol.22, n1, p.155-172, 2012
Resumo
A modelagem de processos de negócio e a simulação têm sido amplamente utilizadas para realizar melhoria contínua, gestão por processos e mudanças na estrutura organizacional. Assim, este trabalho tem o objetivo principal de apresentar e discutir a aplicação do método de avaliação do modelo de processos de negócios do EKD. O método inclui a simulação do modelo de processos de negócio para verificar se o modelo está livre de travamentos e erros. Essa pesquisa é uma revisão da literatura, com uma aplicação pautada em dados secundários. A aplicação do método mostrou que o desenvolvimento do modelo de processos de negócio com base nos objetivos organizacionais facilita o entendimento por todas as pessoas envolvidas no processo de modelagem e a simulação identificou se o modelo estava correto e livre de travamentos.
Palavras-chave
Modelo de processos de negócio. Simulação. EKD. Modelagem organizacional. Gerenciamento de processos de negócio.
Abstract
Business processes modeling and simulation have been widely used to perform continuous improvement, business process management and changes of organizational structure. Therefore, the main goal of this study was to present and discuss the application of the assessment method of business processes model of EKD. This method includes the simulation of the model of business processes to verify whether it is free of deadlocks and errors. This research is a literature revision, with application based on secondary data. The application showed that the development of business processes model based on organizational goals facilitates comprehension by the whole staff involved in the process of modeling, and the simulation identified whether the model was correct and free of deadlocks.
Keywords
Business Processes Model. Simulation. EKD. Enterprise Modeling. Business Process Management.
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