Production
https://prod.org.br/article/doi/10.1590/S0103-65132011005000043
Production
Article

Diseño de sistemas de medición de desempeño de proveedores: experiencias de un caso de estudio

Design of supplier performance measurement systems: experiences from an action research

Fernandez, Nicole; Scavarda, Luiz Felipe; Leiras, Adriana; Hamacher, Silvio

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Resumen

La evaluación de los proveedores es importante para las organizaciones debido al papel preponderante que éstos cumplen en la dinámica de las cadenas de suministros y a la importancia estratégica que las funciones de compra tienen a raíz de la tercerización de los procesos que no forman parte del know-how de la empresa. No obstante, la literatura académica carece de trabajos concernientes al diseño e implementación de sistemas de medición de desempeño de proveedores (SMDP). En ese contexto, este artículo presenta los factores más importantes del diseño de un SMDP, resaltando, a través de un caso de estudio, los cuidados y recomendaciones que deben ser considerados. Además del detalle del método y los resultados de su aplicación, el artículo presenta el análisis de los procesos y atributos que definen el diseño del SMDP propuesto.

Palabras clave

Sistemas de medición de desempeño. Cadenas de suministros. Proveedores. Evaluación del desempeño de proveedores.

Abstract

The evaluation of suppliers’ performance is important for organizations because of the imperative role they play in the supply chains and the importance that purchasing functions have due to the outsourcing of activities which are not part of the company’s know-how. There is a need to work on the identification of practical problems concerning the design and implementation of supplier performance measurement systems (SPMS). This paper presents the most important factors in designing and implementing such systems through an action research in a multinational media enterprise. In addition to the details of the method and results of its application, the paper presents an analysis of processes and attributes that define the design of the proposed system. The authors aim to contribute to the academic literature in providing practical issues regarding SPMS.

Keywords

Performance measurement systems. Supply chain. Suppliers. Supplier performance evaluation.

References



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