Contribuição dos modelos de qualidade e maturidade na melhoria dos processos de software
Contribution of quality and maturity models to software process improvement
Tonini, Antonio Carlos; Carvalho, Marly Monteiro de; Spinola, Mauro Mesquita
http://dx.doi.org/10.1590/S0103-65132008000200006
Prod, vol.18, n2, p.275-286, 2008
Resumo
Grande parte das empresas desenvolvedoras de software criou seu próprio processo de trabalho. Devido à rápida expansão do mercado de software, a concorrência ocorre muito mais em custo do que em diferenciação. Para obter vantagem competitiva, as empresas devem atualizar-se continuamente na tecnologia, buscar a maturidade nos processos e eliminar a ineficiência operacional. Isso requer um envolvimento das pessoas, dos processos e da organização como um todo. O artigo discute a implementação de melhorias nos processos de software segundo os principais modelos de qualidade e de maturidade. Com base em um Estudo de Casos Múltiplos, verifica-se que a melhoria dos processos de software requer que a melhoria ocorra primeiramente entre cada um dos desenvolvedores e, a seguir, envolva os grupos de desenvolvimento e por fim, a organização como um todo. A pesquisa conclui que os modelos de qualidade e maturidade servem como orientadores do processo de melhoria.
Palavras-chave
Maturidade, CMMI, TSP/PSP, PMMM / OPM3, Sistemas ISO/IEC
Abstract
Many software development companies have developed their own work method. Due to the fast software market growth, the competition focuses more on cost than on differentiation. To achieve competitive advantage, software developer organizations must continually update their technology, reach high level process maturity and eliminate all the operational inefficiency. These procedures involve people, processes and the whole organization. The aim of the paper is to discuss software process improvement implementation according to the most important quality and maturity models. Based on a Multiple Case Study, it is verified that the software process improvement needs firstly individual improvement and, later, it involves the developer teams and the whole organization. The research concludes that the quality and maturity models must be used as improvement process drivers.
Keywords
Maturity, CMMI, TSP/PSP, PMMM / OPM3, ISO/IEC systems
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