Uma metodologia para a seleção de um provedor de serviços logÃsticos
An approach for selecting a logistics service provider
Iañez, MaurÃcio Mengai; Cunha, Claudio Barbieri da
http://dx.doi.org/10.1590/S0103-65132006000300004
Prod, vol.16, n3, p.394-412, 2006
Resumo
Este artigo trata do problema da tomada de decisão de terceirização das atividades logÃsticas e da seleção de um provedor de serviços logÃsticos. Propõe-se uma metodologia que compreende, basicamente, três aspectos principais: a análise e a compreensão das oportunidades e riscos relacionados à terceirização das atividades logÃsticas; a proposição de atributos importantes que podem ser considerados no processo decisório; o auxÃlio à s empresas na avaliação das diferentes alternativas de provedores de serviços logÃsticos e seleção da opção mais adequada, de acordo com as suas necessidades e expectativas. A metodologia proposta baseia-se no Método de Análise Hierárquica (MAH), que permite tratar aspectos quantitativos e qualitativos, tendo sido aplicado a inúmeros problemas que envolvem a tomada de decisão em segmentos distintos.
Palavras-chave
Tomada de decisão, logÃstica, terceirização
Abstract
This paper deals with the problem of the decision-making process related to outsourcing logistics activities and selecting a logistics service provider as well. The proposed approach comprises three main aspects: analyzing and understanding the opportunities and the risks involved in outsourcing logistics activities; proposition of a list of relevant attributes that should be considered in this decision process; and supporting companies needs in accessing the various alternatives and choosing the best alternative, which best fits the contractors needs. The proposed methodology is based on the Analytic Hierarchy Process (AHP), which allows qualitative and quantitative attributes to be considered, and has been applied to several decision-making processes in different segments.
Keywords
Decision process, logistics, outsourcing
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