Medição de desempenho como base para evolução da melhoria contínua
Performance measurement as a foundation to continuous improvement evolution
Attadia, Lesley Carina do L.; Martins, Roberto Antonio
http://dx.doi.org/10.1590/S0103-65132003000200004
Prod, vol.13, n2, p.33-41, 2003
Resumo
Este artigo tem por objetivo apresentar uma discussão teórica sobre as formas pelas quais a medição de desempenho pode suportar o processo de melhoria contínua. O artigo parte do pressuposto de que o processo de melhoria contínua apresenta diferentes estágios de evolução e necessita de uma infra-estrutura para atingir os objetivos prometidos. A medição de desempenho é um desses elementos e precisa ter diferentes características em cada estágio de evolução da melhoria contínua. Dessa forma, a partir de um estudo teórico um modelo é proposto para que a medição de desempenho tenha as características necessárias para dar suporte a cada estágio de evolução do processo de melhoria contínua.
Palavras-chave
Medição de desempenho, melhoria contínua, evolução da melhoria contínua, indicadores de desempenho
Abstract
This article aims to discuss theoretically how performance measurement can support the process of continuous improvement. The starting point is the assumption the process of continuous improvement is an evolutionary process and it needs an infrastructure to attain their objectives. One element of such infrastructure is the performance measurement and it should have different characteristics according to each stage of evolution of continuous improvement. Therefore, the main result is a framework that establishes the main characteristics of the performance measurement system according to each level of continuous improvement.
Keywords
Performance measurement, continuous improvement, evolution of continuous improvement, performance measures
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