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https://prod.org.br/article/doi/10.1590/S0103-65131999000200001
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Tecnologia da informação para gestão do conhecimento em organização virtual

Tecnologia da informação para gestão do conhecimento em organização virtual

Joia, Luiz Antonio

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Resumo

Esse artigo apresenta uma modelagem para integrar eficazmente diferentes tecnologias da informação de modo a aumentar a inteligência de organizações virtuais. O conceito de inteligência para uma organização virtual é analisado e as tecnologias da informação necessárias para a criação desse ambiente de negócios apresentadas, assim como um modelo integrador baseado na taxonomia tecnologia-serviços-processos-produção. Os maiores obstáculos e problemas para se obter uma organização virtual inteligente são descritos, assim como soluções para solucionar a questão. Tendências futuras e conclusões em relação a essa área de pesquisa são também apresentadas.

Palavras-chave

Tecnologia da Informação, Gestão do Conhecimento, Organização Virtual, Inteligência Empresarial, Sociedade do Conhecimento

Abstract

This article presents a framework to integrate effectively different Information Technologies in order to raise the intelligence of Virtual Organizations. The concept of intelligence in a Virtual Organization is analyzed and the information technologies needed to create this business environment are presented, as well as an integrated model based on a technology-service-process-production taxonomy The main obstacles and hurdles to accomplish an intelligent Virtual Organization are presented as well as the solutions to overcome them. Future trends and some conclusions in this realm are still presented.

Keywords

Information Technology, Knowledge Management, Virtual Organization, Knowledge Society

References



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