Production
https://prod.org.br/article/doi/10.1590/0103-6513.20230004
Production
Research Article

Why are companies moving on towards Product-Service Systems? A framework for PSS drivers

Veridiana Rotondaro Pereira; Aline Sacchi Homrich; Marly Monteiro de Carvalho

Downloads: 0
Views: 372

Abstract

Paper aims: The research aims at identifying the main drivers that motivate companies to adopt PSS towards a framework considering strategic, tactical, and operational levels.

Originality: Paper´s relevance comes from the development of a research tool that can be used by other researchers in different PSS research whether related to strategic issues or driven by low environmental impact trends. In addition, PSS drivers construct analysis.

Research method: A survey-based method, with a questionnaire with 30 questions were developed based on previous literature and applied to 85 executives, qualified to answer questions specifically related to the driven forces towards PSS, from different industries in Brazil. The survey data was analyzed by structural equation modeling.

Main findings: The results identified six main drivers: competitive advantage, portfolio, co-creation, co-production, integrated solution, and environmental sustainability. Besides, a framework looking at the integration of these six drivers is discussed in a three-level perspective strategic, tactical, and operational.

Implications for theory and practice: The paper could support organizations that are aiming at being a PSS provider by providing a better understand of the main drivers for moving towards product-service system solutions and it provides empirical support for the effects of hybrid models in manufacturing companies.

Keywords

Business drivers, PSS, Servitization, Research instrument

References

Abdul-Rashid, S. H., Sakundarini, N., Raja Ghazilla, R. A., & Thurasamy, R. (2017). The impact of sustainable manufacturing practices on sustainability performance: empirical evidence from Malaysia. International Journal of Operations & Production Management, 37(2), 182-204. http://dx.doi.org/10.1108/IJOPM-04-2015-0223.

Adner, R. (2006). Match your innovation strategy to your innovation ecosystem. Harvard Business Review, 84(4), 98-107, 148. PMid:16579417.

Aloise, P. G., & Macke, J. (2017). Eco-innovations in developing countries: The case of Manaus Free Trade Zone (Brazil). Journal of Cleaner Production, 168, 30-38. http://dx.doi.org/10.1016/j.jclepro.2017.08.212.

Baines, T. S., Lightfoot, H. W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., Alcock, J. R., Angus, J. P., Bastl, M., Cousens, A., Irving, P., Johnson, M., Kingston, J., Lockett, H., Martinez, V., Michele, P., Tranfield, D., Walton, I. M., & Wilson, H. (2007). State-of-the-art in product-service systems. Proceedings of the Institution of Mechanical Engineers. Part B, Journal of Engineering Manufacture, 221(10), 1543-1552. http://dx.doi.org/10.1243/09544054JEM858.

Baines, T., Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., & Swink, M. (2009). Towards an operations strategy for product‐centric servitizationnull. International Journal of Operations & Production Management, 29(5), 494-519. http://dx.doi.org/10.1108/01443570910953603.

Baines, T., Ziaee Bigdeli, A., Bustinza, O. F., Shi, V. G., Baldwin, J., & Ridgway, K. (2017). Servitization: revisiting the state-of-the-art and research priorities. International Journal of Operations & Production Management, 37(2), 256-278. http://dx.doi.org/10.1108/IJOPM-06-2015-0312.

Baines, T., Ziaee Bigdeli, A., Sousa, R., & Schroeder, A. (2020). Framing the servitization transformation process: A model to understand and facilitate the servitization journey. International Journal of Production Economics, 221, 107463. http://dx.doi.org/10.1016/j.ijpe.2019.07.036.

Battisti, J. F., Cauchick-Miguel, P. A., & Sousa-Zomer, T. T. (2023). From servitization to deservitization: a literature review on the aspects related to a deservitization movement in manufacturing firms. Production, 33, e20220087.

Benedettini, O., Neely, A., & Swink, M. (2015). Why do servitized firms fail? A risk-based explanation. International Journal of Operations & Production Management, 35(6), 946-979. http://dx.doi.org/10.1108/IJOPM-02-2014-0052.

Bocken, N. M. P., Ritala, P., & Huotari, P. (2017). The Circular Economy: Exploring the Introduction of the Concept Among S&P 500 Firms. Journal of Industrial Ecology, 21(3), 487-490. http://dx.doi.org/10.1111/jiec.12605.

Boehm, M., & Thomas, O. (2013). Looking beyond the rim of one’s teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design. Journal of Cleaner Production, 51, 245-260. http://dx.doi.org/10.1016/j.jclepro.2013.01.019.

Bustinza, O. F., Gomes, E., Vendrell-Herrero, F., & Baines, T. (2019). Product-service innovation and performance: the role of collaborative partnerships and R&D intensity. R & D Management, 49(1), 33-45. http://dx.doi.org/10.1111/radm.12269.

Cenamor, J., Rönnberg Sjödin, D., & Parida, V. (2017). Adopting a platform approach in servitization: Leveraging the value of digitalization. International Journal of Production Economics, 192, 54-65. http://dx.doi.org/10.1016/j.ijpe.2016.12.033.

Ceschin, F. (2013). Critical factors for implementing and diffusing sustainable product-Service systems: insights from innovation studies and companies’ experiences. Journal of Cleaner Production, 45, 74-88. http://dx.doi.org/10.1016/j.jclepro.2012.05.034.

Ceschin, F., & Vezzoli, C. (2010). The role of public policy in stimulating radical environmental impact reduction in the automotive sector: The need to focus on product-service system innovation. International Journal of Automotive Technology and Management, 10(2/3), 321-341. http://dx.doi.org/10.1504/IJATM.2010.032631.

Chang, Y.-C., & Yen, H. R. (2012). Introduction to the special cluster on managing technology-service fusion innovation. Technovation, 32(7-8), 415-418. http://dx.doi.org/10.1016/j.technovation.2012.04.002.

Chang, Y.-C., Miles, I., & Hung, S.-C. (2014). Introduction to special issue: managing technology-service convergence in Service Economy 3.0. Technovation, 34(9), 499-504. http://dx.doi.org/10.1016/j.technovation.2014.05.011.

Cohen, J. (1977). Statistical power analysis for the behavioral sciences (2nd ed.). Burlington: Academic Press.

Cook, M. (2014). Fluid transitions to more sustainable product service systems. Environmental Innovation and Societal Transitions, 12, 1-13. http://dx.doi.org/10.1016/j.eist.2014.04.003.

Coreynen, W., Matthyssens, P., Vanderstraeten, J., & van Witteloostuijn, A. (2020). Unravelling the internal and external drivers of digital servitization: a dynamic capabilities and contingency perspective on firm strategy. Industrial Marketing Management, 89, 265-277. http://dx.doi.org/10.1016/j.indmarman.2020.02.014.

Dewit, I. (2016). Front-end conditions for product-service system design. Procedia CIRP, 47, 42-47. http://dx.doi.org/10.1016/j.procir.2016.03.114.

Díaz-Garrido, E., Pinillos, M.-J., Soriano-Pinar, I., & García-Magro, C. (2018). Changes in the intellectual basis of servitization research: a dynamic analysis. Journal of Engineering and Technology Management, 48, 1-14. http://dx.doi.org/10.1016/j.jengtecman.2018.01.005.

Dmitrijeva, J., Schroeder, A., Ziaee Bigdeli, A., & Baines, T. (2020). Context matters: how internal and external factors impact servitization. Production Planning and Control, 31(13), 1077-1097. http://dx.doi.org/10.1080/09537287.2019.1699195.

Dmitrijeva, J., Schroeder, A., Ziaee Bigdeli, A., & Baines, T. (2022). Paradoxes in servitization: a processual perspective. Industrial Marketing Management, 101, 141-152. http://dx.doi.org/10.1016/j.indmarman.2021.12.007.

Eggert, C.-G., Winkler, C., Volkmann, A., Schumann, J. H., & Wünderlich, N. V. (2022). Understanding intra- and interorganizational paradoxes inhibiting data access in digital servitization. Industrial Marketing Management, 105, 404-421. http://dx.doi.org/10.1016/j.indmarman.2022.06.016.

Ehie, I., & Muogboh, O. (2016). Analysis of manufacturing strategy in developing countries: A sample survey of Nigerian manufacturers. Journal of Manufacturing Technology Management, 27(2), 234-260. http://dx.doi.org/10.1108/JMTM-07-2014-0094.

Elkington, J. (1999). Cannibals with forks: triple bottom line of 21st century business. Gabriola Island: Capstone Publishing Ltd.

Erguido, A., Márquez, A. C., Castellano, E., Parlikad, A. K., & Izquierdo, J. (2022). Asset management framework and tools for facing challenges in the adoption of product-service systems. IEEE Transactions on Engineering Management, 69(6), 2693-2706. http://dx.doi.org/10.1109/TEM.2019.2951438.

Faul, F., Erdfelder, E., Lang, A. G., & Buchner, A. (2007). G*Power 3: a flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods, 39(2), 175-191. http://dx.doi.org/10.3758/BF03193146. PMid:17695343.

Finne, M., Brax, S., & Holmström, J. (2013). Reversed servitization paths: a case analysis of two manufacturers. Service Business, 7(4), 513-537. http://dx.doi.org/10.1007/s11628-013-0182-1.

Gao, J., Yao, Y., Zhu, V. C. Y., Sun, L., & Lin, L. (2011). Service-oriented manufacturing: a new product pattern and manufacturing paradigm. Journal of Intelligent Manufacturing, 22(3), 435-446. http://dx.doi.org/10.1007/s10845-009-0301-y.

Garbie, I. (2017). Identifying challenges facing manufacturing enterprises toward implementing sustainability in newly industrialized countries. Journal of Manufacturing Technology Management, 28(7), 928-960. http://dx.doi.org/10.1108/JMTM-02-2017-0025.

Gebauer, H., Fleisch, E., & Friedli, T. (2005). Overcoming the service paradox in manufacturing companies. European Management Journal, 23(1), 14-26. http://dx.doi.org/10.1016/j.emj.2004.12.006.

Gelbmann, U., & Hammerl, B. (2015). Integrative re-use systems as innovative business models for devising sustainable product-service-systems. Journal of Cleaner Production, 97, 50-60. http://dx.doi.org/10.1016/j.jclepro.2014.01.104.

Goedkoop, M. J., van Halen, C. J. G., te Riele, H. R. M., & Rommens, P. J. M. (1999). Product service-systems, ecological and economic basics. The Report No. 1999/36 Submitted to Ministerje van Volkshuisvesting. Hague: Ruimtelijke Ordening en Milieubeheer.

Haber, N., & Fargnoli, M. (2017). Design for product-service systems: a procedure to enhance functional integration of product-service offerings. International Journal of Product Development, 22(2), 135-164. http://dx.doi.org/10.1504/IJPD.2017.086474.

Haber, N., & Fargnoli, M. (2019). Prioritizing customer requirements in a product-service system (PSS) context. The TQM Journal, 31(2), 257-273. http://dx.doi.org/10.1108/TQM-08-2018-0113.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2009). Análise multivariada de dados (6a. ed.). Porto Alegre: Bookman.

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. R. Sinkovics & P. N. Ghauri (Eds.), New challenges to international marketing (pp. 277-319). Bingley: Emerald. http://dx.doi.org/10.1108/S1474-7979(2009)0000020014.

Iñigo, E. A., & Albareda, L. (2016). Understanding sustainable innovation as a complex adaptive system: a systemic approach to the firm. Journal of Cleaner Production, 126, 1-20. http://dx.doi.org/10.1016/j.jclepro.2016.03.036.

Jacobides, M. G., Cennamo, C., & Gawer, A. (2018). Towards a theory of ecosystems. Strategic Management Journal, 39(8), 2255-2276. http://dx.doi.org/10.1002/smj.2904.

Johnson, M., & Mena, C. (2008). Supply chain management for servitised products: a multi-industry case study. International Journal of Production Economics, 114(1), 27-39. http://dx.doi.org/10.1016/j.ijpe.2007.09.011.

Kaiser, H. F. (1970). A second generation little jiffy. Psychometrika, 35(4), 401-415. http://dx.doi.org/10.1007/BF02291817.

Kastalli, I. V., & Van Looy, B. (2013). Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance. Journal of Operations Management, 31(4), 169-180http://dx.doi.org/10.1016/j.jom.2013.02.001.

Kessler, T., & Brendel, J. (2016). Planned obsolescence and product-service systems: linking two contradictory business models. Journal of Competence-Based Strategic Management, 8, 29-53.

Kjaer, L. L., Pigosso, D. C. A., Niero, M., Bech, N. M., & McAloone, T. C. (2019). Product/service-systems for a circular economy: the route to decoupling economic growth from resource consumption? Journal of Industrial Ecology, 23(1), 22-35. http://dx.doi.org/10.1111/jiec.12747.

Kline, R. B. (2010). Principles and practice of structural equation modelin. New York: Guilford.

Kreye, M. E., Newnes, L. B., & Goh, Y. M. (2013). Information availability at the competitive bidding stage for service contractsnull. Journal of Manufacturing Technology Management, 24(7), 976-997. http://dx.doi.org/10.1108/JMTM-05-2012-0059.

Kühl, C., Skipworth, H. D., Bourlakis, M., & Aktas, E. (2023). The circularity of product-service systems: the role of macro-, meso- and micro-level contextual factors. International Journal of Operations & Production Management, 43(4), 619-650. http://dx.doi.org/10.1108/IJOPM-01-2022-0055.

Kuo, T. C., & Wang, M. L. (2012). The optimisation of maintenance service levels to support the product service system. International Journal of Production Research, 50(23), 6691-6708. http://dx.doi.org/10.1080/00207543.2011.616916.

Kurpiela, S., & Teuteberg, F. (2022). Strategic planning of product-service systems: a systematic literature review. Journal of Cleaner Production, 338, 130528. http://dx.doi.org/10.1016/j.jclepro.2022.130528.

Lee, S., Geum, Y., Lee, S., & Park, Y. (2015). Evaluating new concepts of PSS based on the customer value: Application of ANP and niche theory. Expert Systems with Applications, 42(9), 4556-4566. http://dx.doi.org/10.1016/j.eswa.2015.01.006.

Li, A. Q., Lahy, A., Found, P., Kumar, M., & Claes, B. (2023). Developing PSS business ecosystems in the digital era. Industrial Marketing Management, 109, 121-134. http://dx.doi.org/10.1016/j.indmarman.2022.12.017.

Liedtke, C., Buhl, J., & Ameli, N. (2013). Microfoundations for sustainable growth with eco-intelligent product service-arrangements. Sustainability, 5(3), 1-20. http://dx.doi.org/10.3390/su5031141.

Lusch, R. F., Vargo, S. L., & O’Brien, M. (2007). Competing through service: Insights from service-dominant logic. Journal of Retailing, 83(1), 5-18. http://dx.doi.org/10.1016/j.jretai.2006.10.002.

Manzini, E., & Vezzoli, C. (2003). Product-service Systems and Sustainability: opportunities for sustainable solutions. United Nations Environment Programme. Retrieved in 2023, January 18, from https://wedocs.unep.org/20.500.11822/8123

Marsh, H. W., Hau, K.-T., Balla, J. R., & Grayson, D. (1998). Is more ever too much? The number of indicators per factor in confirmatory factor analysis. Multivariate Behavioral Research, 33(2), 181-220. http://dx.doi.org/10.1207/s15327906mbr3302_1. PMid:26771883.

Martinez, V., Bastl, M., Kingston, J., & Evans, S. (2010). Challenges in transforming manufacturing organisations into product‐service providers. Journal of Manufacturing Technology Management, 21(4), 449-469. http://dx.doi.org/10.1108/17410381011046571.

Matthyssens, P., & Vandenbempt, K. (2010). Service addition as business market strategy: identification of transition trajectories. Journal of Service Management, 21(5), 693-714. http://dx.doi.org/10.1108/09564231011079101.

Maxwell, D., Sheate, W., & van der Vorst, R. (2006). Functional and systems aspects of the sustainable product and service development approach for industry. Journal of Cleaner Production, 14(17), 1466-1479. http://dx.doi.org/10.1016/j.jclepro.2006.01.028.

May, G., Cho, S., Correia, A. T., Siafaka, R., Stokic, D., & Kiritsis, D. (2022). Toward a reference terminology for product-service systems in the manufacturing domain. Computers in Industry, 142, 103729. http://dx.doi.org/10.1016/j.compind.2022.103729.

Mont, O. K. (2002). Clarifying the concept of product-service system. Journal of Cleaner Production, 10(3), 237-245. http://dx.doi.org/10.1016/S0959-6526(01)00039-7.

Morelli, N. (2006). Developing new product service systems (PSS): methodologies and operational tools. Journal of Cleaner Production, 14(17), 1495-1501. http://dx.doi.org/10.1016/j.jclepro.2006.01.023.

Moro, S. R., Cauchick-Miguel, P. A., & de Sousa Mendes, G. H. (2022). Adding sustainable value in product-service systems business models design: a conceptual review towards a framework proposal. Sustainable Production and Consumption, 32, 492-504. http://dx.doi.org/10.1016/j.spc.2022.04.023.

Moro, S. R., Cauchick-Miguel, P. A., Mendes, G. H. S., & Sousa-Zomer, T. T. (2023). An umbrella review of product-service systems: Analysis of review papers characteristics, research trends and underexplored topics. Journal of Cleaner Production, 395, 136398. http://dx.doi.org/10.1016/j.jclepro.2023.136398.

Neely, A. (2007, June 17-19). The servitization of manufacturing: an analysis of global trends. In 14th European Operations Management Association Conference (pp. 1-10). Ankara, Turkey.

Nemoto, Y., Akasaka, F., & Shimomura, Y. (2015). A framework for managing and utilizing product-service system design knowledge. Production Planning and Control, 26(14-15), 1278-1289. http://dx.doi.org/10.1080/09537287.2015.1033493.

Oliva, R., & Kallenberg, R. (2003). Managing the transition from products to servicesnull. International Journal of Service Industry Management, 14(2), 160-172. http://dx.doi.org/10.1108/09564230310474138.

Pacheco, D. A. J., Caten, C. S., Jung, C. F., Pergher, I., & Hunt, J. D. (2022). Triple bottom line impacts of traditional product-service systems models: myth or truth? A natural language understanding approach. Environmental Impact Assessment Review, 96, 106819. http://dx.doi.org/10.1016/j.eiar.2022.106819.

Pakdeechoho, N., & Sukhotu, V. (2018). Sustainable supply chain collaboration: incentives in emerging economies. Journal of Manufacturing Technology Management, 29(2), 273-294. http://dx.doi.org/10.1108/JMTM-05-2017-0081.

Park, Y., Geum, Y., & Lee, H. (2012). Toward integration of products and services: taxonomy and typology. Journal of Engineering and Technology Management, 29(4), 528-545. http://dx.doi.org/10.1016/j.jengtecman.2012.08.002.

Partanen, J., Kohtamäki, M., Parida, V., & Wincent, J. (2017). Developing and validating a multi-dimensional scale for operationalizing industrial service offering. Journal of Business and Industrial Marketing, 32(2), 295-309. http://dx.doi.org/10.1108/JBIM-08-2016-0178.

Pereira, V. R., Carvalho, M. M., & Rotondaro, R. G. (2016). Product-service systems em laboratório de análises clínicas: um estudo de caso. Production, 26(2), 445-458. http://dx.doi.org/10.1590/0103-6513.151313.

Pigosso, D. C. A., & McAloone, T. C. (2016). Maturity-based approach for the development of environmentally sustainable product/service-systems. CIRP Journal of Manufacturing Science and Technology, 15, 33-41. http://dx.doi.org/10.1016/j.cirpj.2016.04.003.

Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63(1), 539-569. http://dx.doi.org/10.1146/annurev-psych-120710-100452. PMid:21838546.

Roy, R. (2000). Sustainable product-service systems. Futures, 32(3), 289-299. http://dx.doi.org/10.1016/S0016-3287(99)00098-1.

Sakao, T., Ölundh Sandström, G., & Matzen, D. (2009). Framing research for service orientation of manufacturers through PSS approaches. Journal of Manufacturing Technology Management, 20(5), 754-778. http://dx.doi.org/10.1108/17410380910961082.

Sakao, T., Song, W., & Matschewsky, J. (2017). Creating service modules for customising product/service systems by extending DSM. CIRP Annals, 66(1), 21-24. http://dx.doi.org/10.1016/j.cirp.2017.04.107.

Santamaria, L., Escobar-Tello, C., & Ross, T. (2016). Switch the channel: using cultural codes for designing and positioning sustainable products and services for mainstream audiences. Journal of Cleaner Production, 123, 16-27. http://dx.doi.org/10.1016/j.jclepro.2015.09.130.

Schallehn, H., Seuring, S., Strähle, J., & Freise, M. (2019). Customer experience creation for after-use products: a product-service systems-based review. Journal of Cleaner Production, 210, 929-944. http://dx.doi.org/10.1016/j.jclepro.2018.10.292.

Sebrae. (2013). Anuário do trabalho nas micro e pequenas empresas. Retrieved in 2023, January 18, from www.sebrae.com.br

Shleha, W., Vaillant, Y., & Vendrell-Herrero, F. (2023). Entry mode diversity and closing commercial deals with international customers: the moderating role of advanced servitization. International Business Review, 32(1), 102053. http://dx.doi.org/10.1016/j.ibusrev.2022.102053.

Smith, L., Maull, R., & Ng, I. C. L. (2014). Servitization and operations management: a service dominant-logic approach. International Journal of Operations & Production Management, 34(2), 242-269. http://dx.doi.org/10.1108/IJOPM-02-2011-0053.

Stevens, J. P. (1986). Applied multivariate statistics for the social sciences (4th ed.). New York: Routledge.

Tabachnik, G. B., & Fidell, S. L. (2007). Using multivariate statistics (5th ed.). Boston: Pearson.

Taticchi, P., Garengo, P., Nudurupati, S. S., Tonelli, F., & Pasqualino, R. (2015). A review of decision-support tools and performance measurement and sustainable supply chain management. International Journal of Production Research, 53(21), 6473-6494. http://dx.doi.org/10.1080/00207543.2014.939239.

Tukker, A. (2015). Product services for a resource-efficient and circular economy - a review. Journal of Cleaner Production, 97, 76-91. http://dx.doi.org/10.1016/j.jclepro.2013.11.049.

Van Ostaeyen, J., Van Horenbeek, A., Pintelon, L., & Duflou, J. R. (2013). A refined typology of product-service systems based on functional hierarchy modeling. Journal of Cleaner Production, 51, 261-276. http://dx.doi.org/10.1016/j.jclepro.2013.01.036.

Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1-17. http://dx.doi.org/10.1509/jmkg.68.1.1.24036.

Vargo, S. L., & Lusch, R. F. (2008). From goods to service(s): Divergences and convergences of logics. Industrial Marketing Management, 37(3), 254-259. http://dx.doi.org/10.1016/j.indmarman.2007.07.004.

Vasantha, G. V. A., Roy, R., & Corney, J. R. (2015). Advances in designing product-service systems. Journal of the Indian Institute of Science, 95(4), 429-448.

Vezzoli, C., Ceschin, F., & Diehl, J. C. (2015a). Sustainable product-service system design applied to distributed renewable energy fostering the goal of sustainable energy for all. Journal of Cleaner Production, 97, 134-136. http://dx.doi.org/10.1016/j.jclepro.2015.02.069.

Vezzoli, C., Ceschin, F., Diehl, J. C., & Kohtala, C. (2015b). New design challenges to widely implement ‘Sustainable Product-Service Systems’. Journal of Cleaner Production, 97, 1-12. http://dx.doi.org/10.1016/j.jclepro.2015.02.061.

Wahyudi, R. D., Singgih, M. L., & Suef, M. (2022). Investigation of product–service system components as control points for value creation and development process. Sustainability, 14(23), 16216. http://dx.doi.org/10.3390/su142316216.

Wallin, J., Parida, V., & Isaksson, O. (2015). Understanding product-service system innovation capabilities development for manufacturing companies. Journal of Manufacturing Technology Management, 26(5), 763-787. http://dx.doi.org/10.1108/JMTM-05-2013-0055.

Wang, J., Zhang, K., Lin, K.-Y., & Feng, L. (2023). A systematic review for organizing servitization by multi-actor collaborations: lenses, factors and outcomes. Journal of Business and Industrial Marketing, 38(4), 828-851. http://dx.doi.org/10.1108/JBIM-07-2021-0355.

Zhang, J., Qi, L., Wang, C., & Lyu, X. (2022). The impact of servitization on the environmental and social performance in manufacturing firms. Journal of Manufacturing Technology Management, 33(3), 425-447. http://dx.doi.org/10.1108/JMTM-11-2020-0451.

Zhang, X., & Ming, X. (2022). Comprehensive understanding of smart product service system from multi-dimension and multi-perspective: an innovative service model for Customer-product Interaction Life Cycle (CILC). Advanced Engineering Informatics, 52, 101619. http://dx.doi.org/10.1016/j.aei.2022.101619.

Zhao, M. (2022). The impact of cognitive conflict on product-service system value cocreation: an event-related potential perspective. Journal of Cleaner Production, 331, 129987. http://dx.doi.org/10.1016/j.jclepro.2021.129987.
 


Submitted date:
01/18/2023

Accepted date:
08/17/2023

653b9ae2a95395475b410d33 production Articles
Links & Downloads

Production

Share this page
Page Sections