Unveiling undergraduate production engineering students' comprehension of process flow measures
Noel Torres Júnior; Américo Lopes de Azevedo; Ana Correia Simões; Marcelo Bronzo Ladeira; Paulo Renato de Sousa; Lauro Soares de Freitas
Abstract
Keywords
References
Aguinis, H., & Bradley, K. J. (2014). Best practice recommendations for designing and implementing experimental vignette methodology studies.
Anupindi, R., Chopra, S., Deshmukh, S. D., Van Mieghem, J. A., & Zemel, E. (2011).
Armistead, C., & Clark, G. (1994). The “coping” capacity management strategy in services and the influence on quality performance.
Bammert, S., König, U. M., Roeglinger, M., & Wruck, T. (2020). Exploring potentials of digital nudging for business processes.
Berends, P., & Romme, G. (1999). Simulation as a research tool in management studies.
Brandon‐Jones, A., Piercy, N., & Slack, N. (2012). Bringing teaching to life.
Cachon, G. G., & Terwiesch, C. (2013).
Cattani, K., & Schmidt, G. M. (2005). The pooling principle.
Chase, R. B. (1978). Where does the customer fit in a service operation?
Christensen, L. B., Johnson, R. B., & Turner, L. A. (2015).
Cozby, P. C., & Bates, S. C. (2011).
Dabholkar, P. A. (1994). Incorporating choice into an attitudinal framework: analyzing models of mental comparison processes.
De Pourcq, K., Verleye, K., Larivière, B., Trybou, J., & Gemmel, P. (2021). Implications of customer participation in outsourcing non-core services to third parties.
Eckerd, S. (2016). Experiments in purchasing and supply management research.
Ferdows, K., & Thurnheer, F. (2011). Building factory fitness.
Field, J. M., Victorino, L., Buell, R. W., Dixon, M. J., Meyer Goldstein, S., Menor, L. J., Pullman, M. E., Roth, A. V., Secchi, E., & Zhang, J. J. (2018). Service operations: what’s next?
Gall, M., & Rinderle-Ma, S. (2020). Assessing process attribute visualization and interaction approaches based on a controlled experiment.
Gibbs, G., Gregory, R., & Moore, I. (1997).
Gryna, F. M. (2004).
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2016).
Heineke, J., & Davis, M. M. (2007). The emergence of service operations management as an academic discipline.
Hopp, W. J., & Spearman, M. L. (2008).
Jacobs, F. R., & Chase, R. B. (2012).
Jasti, N. V. K., Kota, S., & Venkataraman, P. B. (2021). An impact of simulation labs on engineering students’ academic performance: a critical Investigation.
Kandampully, J. (2000). The impact of demand fluctuation on the quality of service: A tourism industry example.
Krajewski, L. J., Ritzman, L. P., & Malhotra, M. (2009).
Larreche, J.-C. (1987). On simulations in business education and research.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: an exploration in business and consumer contexts using repertory grid technique.
Liker, J. K. (2021).
Little, J. D. C. (2011). Little’s law as viewed on its 50th anniversary.
Machuca, J. D., González-Zamora, M. D. M., & Aguilar-Escobar, V. G. (2007). Service Operations Management research.
Mansar, S. L., & Reijers, H. A. (2005). Best practices in business process redesign: validation of a redesign framework.
Medina-López, C., Alfalla-Luque, R., & Arenas-Márquez, F. J. (2011). Active learning in Operations Management: interactive multimedia software for teaching JIT/Lean Production.
Min, B. S., & Smyth, R. (2014). Corporate governance, globalization and firm productivity.
Negrão, L. L. L., Godinho Filho, M., & Marodin, G. (2017). Lean practices and their effect on performance: a literature review.
Oliva, R. (2001). Tradeoffs in responses to work pressure in the service industry.
Poornikoo, M., & Qureshi, M. A. (2019). System dynamics modeling with fuzzy logic application to mitigate the bullwhip effect in supply chains.
Pound, E. S., Bell, J. H., & Spearman, M. L. (2014).
Pullman, M. E., & Moore, W. L. (1999). Optimal service design: Integrating marketing and operations perspectives.
R Core Team (2021).
Reid, R. D., & Sanders, N. R. (2005).
Rungtusanatham, M., Wallin, C., & Eckerd, S. (2011). The vignette in a scenario-based role-playing experiment.
Ryan, K. J., Joseph, V. B., Cooke, R. E., Height, D. I., Jonsen, A. R., King, P., & Lebacqz, K. (1979). The Belmont Report: ethical principles and guidelines for the protection of human subjects of research. In
Salas, E., Wildman, J. L., & Piccolo, R. F. (2009). Using simulation-based training to enhance management education.
Sayer, N. J., & Williams, B. (2007).
Schmenner, R. W. (2012).
Shadish, W. R., & Cook, T. D. (2002).
Showanasai, P., Lu, J., & Hallinger, P. (2013). Developing tools for research on school leadership development.
Slack, N., Brandon-Jones, A., & Johnston, R. (2013a).
Slack, N., Chambers, S., Johnston, R., & Betts, A. (2013b).
Spearman, M. L., & Hopp, W. J. (2009). Teaching operations management from a science of manufacturing.
Stevenson, W. J. (2014).
Webster Junior, M., & Sell, J. (2014).
Yao, Y., Duan, Y., & Huo, J. (2021). On empirically estimating bullwhip effects: measurement, aggregation, and impact.
Yin, X. (2021). Measuring the bullwhip effect with market competition among retailers: a simulation study.
Submitted date:
02/18/2022
Accepted date:
08/10/2022
Facebook
Google+
Twitter
LinkedIn
Mendeley
StumbleUpon
CiteULike
Reddit
Email