Assessment methodology for Lean Practices in healthcare organizations: case study in a Brazilian public hospital
Guilherme Tortorella; Byanca Pinheiro Augusto; Sérgio Luiz Braga França; Rapinder Sawhney
Abstract
Keywords
References
Achanga, P., Shehab, E., Roy, R., & Nelder, G. (2006). Critical success factors for lean implementation within SMEs.
Al-Balushi, S., Sohal, A., Singh, P., Al Hajri, A., Al Farsi, Y., & Al Abri, R. (2014). Readiness factors for lean implementation in healthcare settings: a literature review.
Anvari, A., Zulkifli, N., & Arghish, O. (2014a). Application of a modified VIKOR method for decision-making problems in lean tool selection.
Anvari, A., Zulkifli, N., Sorooshian, S., & Boyerhassani, O. (2014b). An integrated design methodology based on the use of group AHP-DEA approach for measuring lean tools efficiency with undesirable output.
Augusto, B., & Tortorella, G. (2017). Literature review on Lean Healthcare implementation: assessment methods and practices.
Ballé, M., & Régnier, A. (2007). Lean as a learning system in a hospital ward.
Bastian, N., Munoz, D., & Ventura, M. (2016). A mixed-methods research framework for healthcare process improvement.
Ben-Tovim, D. I., Bassham, J. E., Bennett, D. M., Dougherty, M. L., Martin, M. A., O’Neill, S. J., Sincock, J. L., & Szwarcbord, M. G. (2008). Redesigning care at the Flinders Medical Center: clinical process redesign using lean thinking.
Bessant, J., & Francis, D. (1999). Developing strategic continuous improvement capability.
Bhasin, S. (2011). Measuring the leanness of an organisation.
Bhat, S., Gijo, E., & Jnanesh, N. (2014). Application of Lean Six Sigma methodology in the registration process of a hospital.
Braaten, J., & Bellhouse, D. (2007). Improving patient care by making small sustainable changes: a cardiac telemetry unit’s experience.
Bush, R. (2007). Reducing waste in US health care systems.
Carlile, P., & Christensen, C. (2004).
Carvalho, J., Ramos, M., & Paixão, C. (2013). A lean case study in an oncological hospital: implementation of a telephone triage system in the emergency service.
Casey, J., Brinton, T., & Gonzalez, C. (2009). Utilization of lean management principles in the ambulatory clinic setting.
Cookson, D., Read, C., Mukherjee, P., & Cooke, M. (2011). Improving the quality of Emergency Department care by removing waste using Lean Value Stream mapping.
Costa, L., & Godinho Filho, M. (2016). Lean healthcare: review, classification and analysis of literature.
D’Andreamatteo, A., Ianni, L., Lega, F., & Sargiacomo, M. (2015). Lean in healthcare: a comprehensive review.
Dahlgaard, J. J., & Mi Dahlgaard-Park, S. (2006). Lean production, six sigma quality, TQM and company culture.
Dahlgaard, J., Pettersen, J., & Dahlgaard-Park, S. (2011). Quality and lean health care: a system for assessing and improving the health of healthcare organisations.
Daultani, Y., Chaudhuri, A., & Kumar, S. (2015). A decade of lean in healthcare: current state and future directions.
Dickson, E., Singh, S., Cheung, D., Wyatt, C., & Nugent, A. (2009). Application of lean manufacturing techniques in the emergency department.
Drotz, E., & Poksinska, B. (2014). Lean in healthcare from employees’ perspectives.
Esain, A., Williams, S., & Massey, L. (2008). Combining planned and emergent change in a healthcare lean transformation.
Fillingham, D. (2007). Can lean save lives?
Furman, C., & Caplan, R. (2007). Applying the Toyota Production System: using a patient safety alert system to reduce error.
Gijo, E., & Antony, J. (2014). Reducing patient waiting time in outpatient department using lean six sigma methodology.
Giovinazzo, R. (2001). Modelo de aplicação de metodologia Delphi pela internet: vantagens e ressalvas.
Graban, M. (2012).
Grout, J., & Toussaint, J. (2010). Mistake-proofing healthcare: why stopping processes may be a good start.
Jeyaraman, K., & Kee Teo, L. (2010). A conceptual framework for critical success factors of lean six sigma.
Jones, D. (2006). Leaning healthcare.
Kim, C., Hayman, J., Billi, J., Lash, K., & Lawrence, T. (2007). The application of lean thinking to the care of patients with bone and brain metastasis with radiation therapy.
Kim, C., Spahlinger, D., Kin, J., & Billi, J. (2006). Lean health care: What can hospitals learn from a world-class automaker?
Kimsey, D. B. (2010). Lean methodology in health care.
Kollberg, B., Dahlgaard, J., & Brehmer, P. (2006). Measuring lean initiatives in health care services: issues and findings.
Kothari, R. (2004).
Laganga, L. (2011). Lean service operations: reflections and new directions for capacity expansion in outpatient clinics.
Laureani, A., Brady, M., & Antony, J. (2013). Applications of lean six sigma in an Irish hospital.
Leslie, M., Hagood, C., Royer, A., Reece Junior, C., & Maloney, S. (2006). Using lean methods to improve OR turnover times.
Liker, J. (2004).
Lummus, R., Vokurka, R., & Rodeghiero, B. (2006). Improving quality through value stream mapping: a case study of a physician’s clinic.
Mann, D. (2005).
Mannon, M. (2014). Lean healthcare and quality management: the experience of ThedaCare.
Marodin, G., & Saurin, T. (2013). Implementing lean production systems: research areas and opportunities for future studies.
Mazzocato, P., Savage, C., Brommels, M., Aronsson, H., & Thor, J. (2010). Lean Thinking in healthcare: a realist review of the literature.
McConnell, K., Chang, A., Maddox, T., Wholey, D., & Lindrooth, R. (2014). An exploration of management practices in hospitals.
Miller, D. (2005).
Pavnaskar, S., Gershenson, J., & Jambekar, A. (2003). Classification scheme for lean manufacturing tools.
Persoon, T., Zaleski, S., & Frerichs, J. (2006). Improving preanalytic processes using the principles of lean production (Toyota Production System).
Poksinska, B. (2010). The current state of Lean implementation in health care: literature review.
Proudlove, N., Moxham, C., & Boaden, R. (2008). Lessons for lean in healthcare from using six sigma in the NHS.
Raab, S., Grzybicki, D., Condel, J., Stewart, W., Turcsanyi, B., Mahood, L., & Becich, M. (2008). Effect of lean method implementation in the histopathology section of an anatomical pathology laboratory.
Radnor, Z., Holweg, M., & Waring, J. (2012). Lean in healthcare: the unfilled promise?
Rechel, B., Wright, S., Barlow, J., & McKee, M. (2010). Hospital capacity planning: from measuring stocks to modelling flows.
Righi, A., & Saurin, T. (2015). Complex socio-technical systems: characterization and management guidelines.
Ruiz, U., & Simon, J. (2004). Quality management in health care: a 20-year journey.
Saurin, T., Rooke, J., & Koskela, L. (2013). A complex systems theory perspective of lean production.
Shah, R., & Ward, P. (2007). Defining and developing measures of lean production.
Shannon, R., Frndak, D., Grunden, N., Lloyd, J. C., Herbert, C., Patel, B., Cummins, D., Shannon, A. H., O’Neill, P. H., & Spear, S. J. (2006). Using real-time problem solving to eliminate central line infections.
Shingo Prize. (2014).
Silberstein, A. 2006.
Society of Automotive Engineers – SAE. (1999).
Souza, L. (2009). Trends and approaches in lean healthcare.
Souza, L., & Pidd, M. (2011). Exploring the barriers to lean health care implementation.
Spear, S. (2004). Learning to lead at Toyota.
Spear, S. (2005). Fixing health care from the inside today.
Spear, S. (2009).
Tortorella, G., & Fogliatto, F. (2014). Method for assessing human resources management practices and organizational learning factors in a company under lean manufacturing implementation.
Tortorella, G., Fogliatto, F., Anzanello, M., Marodin, G., Garcia, M., & Reis Esteves, R. (2017a). Making the value flow: application of value stream mapping in a Brazilian public healthcare organisation.
Tortorella, G., Marodin, G., Miorando, R., & Seidel, A. (2015). The impact of contextual variables on learning organization in firms that are implementing lean: a study in Southern Brazil.
Tortorella, G., Vergara, L., & Ferreira, E. (2017b). Lean manufacturing implementation: an assessment method with regards to socio-technical and ergonomics practices adoption.
Tréville, S., & Antonakis, J. (2006). Could lean production job design be intrinsically motivating? Contextual, configurational, and levels-of-analysis issues.
Vinodh, S., & Chintha, S. (2011). Leanness assessment using multi-grade fuzzy approach.
Vinodh, S., Shivraman, K., & Viswesh, S. (2011). AHP-based lean concept selection in a manufacturing organization.
Waldhausen, J., Avansino, J., Libby, A., & Sawin, R. (2010). Application of lean methods improves surgical clinic experience.
Wan, H., & Chen, F. (2008). A leanness measure of manufacturing systems for quantifying impacts of Lean initiatives.
Yew Wong, K. (2005). Critical success factors for implementing knowledge management in small and medium enterprises.
Young, T., & McClean, S. (2008). A critical look at lean thinking in healthcare.
Young, T., & McClean, S. (2009). Some challenges facing lean thinking in healthcare.
Zarbo, R., & D’Angelo, R. (2007). The Henry ford production system: effective reduction of process defects and waste in surgical pathology.
Zarbo, R., Tuthill, J., D’Angelo, R., Varney, R., Mahar, B., Neuman, C., & Ormsby, A. (2009). The Henry Ford Production System reduction of surgical pathology in-process misidentification defects by bar code: specified work process standardization.
Facebook
Google+
Twitter
LinkedIn
Mendeley
StumbleUpon
CiteULike
Reddit
Email