Production
https://prod.org.br/article/doi/10.1590/0103-6513.20180046
Production
Thematic Section

Dynamic Capability: an analysis in multi-unit service providers

Rodrigo Valio Dominguez Gonzalez

Downloads: 0
Views: 1036

Abstract

Abstract: Paper aims: This study aims to analyze the relationship between teamwork factors and the process of dynamic capability in service providers.

Originality: Few researches seek to understand the organizational factors that promote dynamic capacity. In this sense, this research seeks to fill this gap by analyzing the development of dynamic capability from the intrinsic characteristics to teamwork.

Research method: In order to reach the research objective, a survey research was carried out in 188 service provider companies and the Partial Least Squares (PLS) was used to analyze the data.

Main findings: The results show that the cohesion, autonomy and integration of the team present high levels of positive relation with the processes of absorption, generation, storage and adaptation of knowledge.

Implications for theory and practice: The results of this study show that three characteristics that are intrinsic to teamwork (autonomy, integration and cohesion) in multi-unit service providers support the dynamic capability, in terms of the absorption, generation, storage and adaptation of knowledge.

Keywords

Keywords
Knowledge. Capability. Teamwork. Multi-unit service. Structural equation modeling.

References

Alavi, M., & Leidner, D. E. (2001). Knowledge Management and Knowledge Management Systems: conceptual Foundations and Research Issues. Management Information Systems Quarterly , 25(1), 107-136. http://dx.doi.org/10.2307/3250961.

Argyris, C., & Schön, D. Organizational Learning. A theory of action perspective. Boston: Addison-Wesley, 1978.

Centro das Indústrias do Estado de São Paulo (2018). Cadastro Industrial do Estado de São Paulo. Retrieved in 2018, January 10, from Available from: https://ebgebrasil.com.br/industrias/sp/cadastro-industrial/categorias/

Chen, C. J., Huang, J. W., & Hsiao, Y. C. (2010). Knowledge management and innovativeness: The role of organizational climate and structure. International Journal of Manpower , 31(8), 848-870. http://dx.doi.org/10.1108/01437721011088548.

Cohen, W. M., & Levinthal, D. (1990). Absorptive capacity: a new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128-152. http://dx.doi.org/10.2307/2393553.

Daspit, J., Tillman, C. J., Boud, N. G., & Mckee, V. (2013). Cross-functional team effectiveness: an examination of internal team environment, shared leadership, and cohesion influences. Team Performance Management, 19(1), 34-56. http://dx.doi.org/10.1108/13527591311312088.

Denford, J. S. (2013). Building knowledge: developing a knowledge-based dynamic capabilities typology. Journal of Knowledge Management, 17(2), 175-194. http://dx.doi.org/10.1108/13673271311315150.

Donate, M. J., & Guadamillas, F. (2011). Organizational factors to support knowledge management and innovation. Journal of Knowledge Management, 15(6), 890-914. http://dx.doi.org/10.1108/13673271111179271.

Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: what are they? Strategic Management Journal, 21(10-11), 1105-1121. http://dx.doi.org/10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E.

Gonzalez, R. V. D. (2017). Knowledge exploration and exploitation in team context. Total Quality Management & Business Excellence, 41(4), 1-21. http://dx.doi.org/10.1080/14783363.2017.1400377.

Gonzalez, R. V. D., & Melo, T. M. (2017). Linkage between dynamics capability and knowledge management factors: A structural equation model. Management Decision , 55(10), 2256-2276. http://dx.doi.org/10.1108/MD-03-2017-0180.

Gonzalez, R. V. D., & Melo, T. M. (2018). The effects of organization context on knowledge exploration and exploitation. Journal of Business Research, 90, 215-225. http://dx.doi.org/10.1016/j.jbusres.2018.05.025.

Gonzalez, R. V. D., Martins, M. F., & Toledo, J. C. (2014). Managing knowledge in a service provider: a network structure-based model. Journal of Knowledge Management , 18(3), 611-630. http://dx.doi.org/10.1108/JKM-12-2013-0502.

Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(S2), 109-122. http://dx.doi.org/10.1002/smj.4250171110.

Gulowsen, J. (1979). A measure of work-group-autonomy. In L. E. Davis & J. C. Taylor (Eds.), Design of jobs (2nd ed., pp. 206-218). Santa Monica: Goodyear.

Gutierrez, L. J. G., Molina, V. B., & Kaynak, H. (2018). The role of human resource-related quality management practices in new product development: A dynamic capability perspective. International Journal of Operations & Production Management, 38(1), 43-66. http://dx.doi.org/10.1108/IJOPM-07-2016-0387.

Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2013). A primer on partial least squares structural equation modeling (PLS-SEM). London: Sage Publications Ltd.

Han, Y., & Li, D. (2015). Effects of intellectual capital on innovative performance: The role of knowledge-based dynamic capability. Management Decision , 53(1), 40-56. http://dx.doi.org/10.1108/MD-08-2013-0411.

Hitt, M., Xu, K., & Carnes, C. (2016). Resource based theory in operations management research. Journal of Operations Management, 41(1), 77-94. http://dx.doi.org/10.1016/j.jom.2015.11.002.

Ilgen, D. R., Hollenbeck, J. R., Johnson, M., & Jundt, D. (2005). Team in organizations: from input-process-output models to IMOI models. Annual Review of Psychology , 56(1), 517-543. http://dx.doi.org/10.1146/annurev.psych.56.091103.070250. PMid:15709945.

Jaca, C., Viles, E., Tanco, M., Mateo, R., & Santos, J. (2013). Teamwork effectiveness factors in healthcare and manufacturing industries. Team Performance Management , 19(3/4), 222-236. http://dx.doi.org/10.1108/TPM-06-2012-0017.

Jones, A. B., & Knoppen, D. (2018). The role of strategic purchasing in dynamic capability development and deployment: A contingency perspective. International Journal of Operations & Production Management, 38(2), 446-473. http://dx.doi.org/10.1108/IJOPM-10-2015-0656.

Kahn, K. B. (1996). Interdepartmental integration: a definition with implications for product development performance. Journal of Product Innovation Management , 13(2), 137-151. http://dx.doi.org/10.1016/0737-6782(95)00110-7.

Kozlowski, S. W. J., & Ilgen, D. R. (2006). Enhancing the effectiveness of work groups and teams. Psychological Science in the Public Interest, 7(3), 77-124. http://dx.doi.org/10.1111/j.1529-1006.2006.00030.x. PMid:26158912.

Lechler, T. (2001). Social interaction: a determinant of entrepreneurial team venture success. Small Business Economics, 16(4), 263-278. http://dx.doi.org/10.1023/A:1011167519304.

Lee, P. Y. (2018). How to develop dynamic capabilities in multiunits: The roles of international experience and career capital. Management Decision, 56(2), 344-357. http://dx.doi.org/10.1108/MD-11-2016-0854.

Lee, P. Y., Kung, C. Y., & Li, C. S. J. (2015). Developing dynamic capabilities in culturally distant service multi-units. Industrial Management & Data Systems , 115(8), 1547-1562. http://dx.doi.org/10.1108/IMDS-01-2015-0025.

Lowik, S., Kraaijenbrink, J., & Groen, A. (2016). The team absorptive capacity triad: a configurational study of individual, enabling, and motivating factors. Journal of Knowledge Management, 20(5), 1083-1103. http://dx.doi.org/10.1108/JKM-11-2015-0433.

Mathieu, J., Maynard, M. T., Rapp, T., & Gilson, L. (2008). Team effectiveness 1997-2007: a review of recent advancements and a glimpse into the future. Journal of Management , 34(3), 410-476. http://dx.doi.org/10.1177/0149206308316061.

Murakami, T. (1997). The autonomy of teams in the car industry – a cross national comparison. Work, Employment and Society, 11(4), 749-758.

O’Reilly, C. A. 3rd, & Tushman, M. L. (2008). Ambidexterity as a dynamic capability: resolving the innovator’s dilemma. Research in Organizational Behavior , 28, 185-206. http://dx.doi.org/10.1016/j.riob.2008.06.002.

Oliveira, E. A., Pimenta, M. L., Hilletofth, P., & Eriksson, D. (2016). Integration through cross-functional teams in a service company. European Business Review , 28(4), 405-430. http://dx.doi.org/10.1108/EBR-01-2016-0014.

Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879-903. http://dx.doi.org/10.1037/0021-9010.88.5.879. PMid:14516251.

Salas, E., Cooke, N. J., & Rosen, M. A. (2008). On teams, teamwork, and team performance: discoveries and developments. Human Factors, 50(3), 540-547. http://dx.doi.org/10.1518/001872008X288457. PMid:18689065.

Shin, S. J., Kim, T. Y., Lee, J. Y., & Bian, L. (2012). Cognitive team diversity and individual team member creativity: A cross-level interaction. Academy of Management Journal , 55(1), 197-212. http://dx.doi.org/10.5465/amj.2010.0270.

Singh, B., & Rao, M. K. (2016). Effect of intellectual capital on dynamic capabilities. Journal of Organizational Change Management, 29(2), 129-149. http://dx.doi.org/10.1108/JOCM-12-2014-0225.

Teece, D. J., Peteraf, M., & Leih, S. (2016). Dynamic capabilities and organizational agility. California Management Review, 58(4), 13-35. http://dx.doi.org/10.1525/cmr.2016.58.4.13.

Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. http://dx.doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z.

Walsh, J. P., & Ungson, G. R. (1991). Organizational Memory. Academy of Management Review, 16(1), 57-91. http://dx.doi.org/10.5465/amr.1991.4278992.

Wang, E., Klein, G., & Jiang, J. J. (2007). IT support in manufacturing firms for a knowledge management dynamic capability link to performance. International Journal of Production Research, 45(11), 2419-2434. http://dx.doi.org/10.1080/00207540601020437.

Wilden, R., & Gudergan, S. (2017). Service-dominant orientation, dynamic capabilities and firm performance. Journal of Service Theory and Practice, 27(4), 808-832. http://dx.doi.org/10.1108/JSTP-04-2016-0077.

Zahra, S. A., & George, G. (2002). Absorptive capacity: a review, reconceptualization, and extension. Academy of Management Review, 27(2), 185-203. http://dx.doi.org/10.5465/amr.2002.6587995.

Zhang, X. M., & Bartol, K. M. (2010). Linking empowering leadership and employee creativity: the influence of psychological empowerment, intrinsic motivation, and creative process engagement. Academy of Management Journal, 53(1), 107-128. http://dx.doi.org/10.5465/amj.2010.48037118.

Zheng, S., Zhang, W., & Du, J. (2011). Knowledge-based dynamic capabilities and innovation in networked environments. Journal of Knowledge Management, 15(6), 1035-1051. http://dx.doi.org/10.1108/13673271111179352.

Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339-351. http://dx.doi.org/10.1287/orsc.13.3.339.2780.
 

5bfd6bb00e8825493e82b660 production Articles
Links & Downloads

Production

Share this page
Page Sections