Systematic Review

Supply chain resilience and key performance indicators: a systematic literature review

Alexandre Augusto Karl; Julio Micheluzzi; Luciana Rosa Leite; Carla Roberta Pereira

Downloads: 2
Views: 782


Abstract: Paper aims: The aim of this article is to explore the influence of non-financial key performance indicators (KPIs) to create supply chain resilience (SCRes).

Originality: It theoretically identifies the influence of specific non-financial KPIs when creating SCRes by monitoring them before, during and after a disruption.

Research method: A systematic literature review was conducted using 57 peer-reviewed academic papers from 2000 to 2017.

Main findings: Order and delivery lead time, on-time delivery, supplier delivery efficiency and customer satisfaction were the KPIs that had a significant influence on elements of resilience.

Implications for theory and practice: Results contribute to the theory by providing knowledge in an underexplored topic, and assist managers in practice by identifying specific KPIs to build resilience.


Resilience, Key performance indicators, Systematic literature review


Ali, A., Mahfouz, A., & Arisha, A. (2017). Analysing supply chain resilience: integrating the constructs in a concept mapping framework via a systematic literature review. Supply Chain Management, 22(1), 16-39.

Ambulkar, S., Blackhurst, J., & Grawe, S. (2015). Firm’s resilience to supply chain disruptions: scale development and empirical examination. Journal of Operations Management, 33, 111-122.

Anand, N., & Grover, N. (2015). Measuring retail supply chain performance: theoretical model using key performance indicators (KPIs). Benchmarking, 22(1), 135-166.

Aragão, A. B. D., Scavarda, L. F., Hamacher, S., & Pires, S. R. I. (2004). Supply chain management analysis model: fundaments and application to NVG cylinder chains. Gestão & Produção, 11(3), 299-311.

Asgari, N., Nikbakhsh, E., Hill, A., & Farahani, R. Z. (2016). Supply chain management 1982-2015: a review. IMA Journal of Management Mathematics, 27(3), 353-379.

Avelar-Sosa, L., García-Alcaraz, J. L., & Castrellón-Torres, J. P. (2014). The effects of some risk factors in the supply chains performance: a case of study. Journal of Applied Research and Technology, 12(5), 958-968.

Bai, C., & Sarkis, J. (2014). Determining and applying sustainable supplier key performance indicators. Supply Chain Management, 19(3), 275-291.

Bardin, L. (2008). Análise de conteúdo. Lisboa: Edições 70.

Bhagwat, R., & Sharma, M. K. (2007). Performance measurement of supply chain management: a balanced scorecard approach. Computers & Industrial Engineering , 53(1), 43-62.

Blackhurst, J., Dunn, K. S., & Craighead, C. W. (2011). An empirically derived framework of global supply resiliency. Journal of Business Logistics, 32(4), 374-391.

Blaikie, N. W. H. (2010). Designing social research: the logic of anticipation . Cambridge: Polity Press.

Boyes, H. (2015). Cybersecurity and cyber-resilient supply chains. Technology Innovation Management Review, 5(4), 28-34.

Brandon-Jones, E., Squire, B., Autry, C. W., & Petersen, K. J. (2014). A contingent resource‐based perspective of supply chain resilience and robustness. The Journal of Supply Chain Management, 50(3), 55-73.

Brusset, X., & Teller, C. (2017). Supply chain capabilities, risks, and resilience. International Journal of Production Economics, 184, 59-68.

Cai, J., Liu, X., Xiao, Z., & Liu, J. (2009). Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment. Decision Support Systems, 46(2), 512-521.

Carvalho, H., Barroso, A. P., Machado, V. H., Azevedo, S., & Cruz-Machado, V. (2012). Supply chain redesign for resilience using simulation. Computers & Industrial Engineering, 62(1), 329-341.

Cedillo-Campos, M. G., Pérez-Salas, G., Bueno-Solano, A., González-Ramírez, R. G., & Jímenez-Sánchez, E. (2014). Supply chain disruptions propagation caused by criminal acts. Journal of Applied Research and Technology, 12(4), 684-694.

Chae, B. (2009). Developing key performance indicators for supply chain: an industry perspective. Supply Chain Management, 14(6), 422-428.

Chan, F. T. (2003). Performance measurement in a supply chain. International Journal of Advanced Manufacturing Technology, 21(7), 534-548.

Chelariu, C., Kwame Asare, A., & Brashear-Alejandro, T. (2014). “A ROSE, by any other name”…: relationship typology and performance measurement in supply chains. Journal of Business and Industrial Marketing, 29(4), 332-343.

Cho, D. W., Lee, Y. H., Ahn, S. H., & Hwang, M. K. (2012). A framework for measuring the performance of service supply chain management. Computers & Industrial Engineering , 62(3), 801-818.

Christopher, M. (2012). Logística e gerenciamento da cadeia de suprimentos: criando redes que agregam valor. São Paulo: Cengage Learning.

Christopher, M., & Peck, H. (2004). Building the resilient supply chain. International Journal of Logistics Management, 15(2), 1-14.

Colicchia, C., & Strozzi, F. (2012). Supply Chain risk management: a new methodology for a systematic literature review. Supply Chain Management, 17(4), 403-418.

Conceição, S. V., & Quintão, R. T. (2004). Avaliação do desempenho logístico da cadeia brasileira de suprimentos de refrigerantes. Gestão & Produção, 11(3), 441-453.

De Felice, F., & Petrillo, A. (2015). Multidimensional balanced efficiency decision model. Journal of Technology Management & Innovation, 10(3), 92-103.

Denyer, D., & Tranfield, D. (2009). Producing a systematic review. In D. A. Buchanan & A. Bryman (Eds.), The Sage handbook of organizational research methods (pp. 671-689). London: Sage Publications.

Federal Emergency Management Agency – FEMA. (2016). Ready Business: QuakeSmart Toolkit. Washington: FEMA. Retrieved in 2018, March 16, from

Fernandes, R., Gouveia, J. B., & Pinho, C. (2011). Medição da incerteza da procura numa cadeia de abastecimento com múltiplos pontos de inventário. Revista de Gestão dos Países de Língua Portuguesa , 10(4), 67-79. Retrieved in 2018, March 16, from

Ferreira, F. A. L., Scavarda, L. F., Ceryno, P. S., & Leiras, A. (2018). Supply chain risk analysis: a shipbuilding industry case. International Journal of Logistics Research and Applications, 21(5), 542-556.

Funo, K. A., Muniz r, J., & Marins, F. A. S. (2013). Fatores de risco em cadeia de suprimentos do setor aeroespacial: aspectos qualitativos e quantitativos. Revista Produção , 23(4), 832-845.

Ganga, G. M. D., Carpinetti, L. C. R., & Politano, P. R. (2011). Gestão do desempenho em cadeias de suprimentos usando lógica fuzzy. Gestão & Produção , 18(4), 755-774.

Ghalayini, A. M., & Noble, J. S. (1996). The changing basis of performance measurement. International Journal of Operations & Production Management, 16(8), 63-80.

Gunasekaran, A., Irani, Z., Choy, K. L., Filippi, L., & Papadopoulos, T. (2015). Performance measures and metrics in outsourcing decisions: a review for research and applications. International Journal of Production Economics, 161, 153-166.

Gunasekaran, A., Patel, C., & McGaughey, R. E. (2004). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333-347.

Gunasekaran, A., Patel, C., & Tirtiroglu, E. (2001). Performance measures and metrics in a supply chain environment. International Journal of Operations & Production Management, 21(1-2), 71-87.

Hohenstein, N. O., Feisel, E., Hartmann, E., & Giunipero, L. (2015). Research on the phenomenon of supply chain resilience: a systematic review and paths for further investigation. International Journal of Physical Distribution & Logistics Management, 45(1-2), 90-117.

Huang, S. H., & Keskar, H. (2007). Comprehensive and configurable metrics for supplier selection. International Journal of Production Economics, 105(2), 510-523.

Ivanov, D., Dolgui, A., Sokolov, B., & Ivanova, M. (2016). Disruptions in supply chains and recovery policies: state-of-the art review. IFAC-PapersOnLine , 49(12), 1436-1441.

Jalali, S., & Wohlin, C. (2012). Systematic literature studies: database searches vs. backward snowballing. In Proceedings of the International Conference on Empirical Software Engineering and Measurement. Sweden: Blekinge Institute of Technology. Retrieved in 2018, March 16, from

Jesson, J. K., Matheson, L., & Lacey, F. M. (2011). Doing your literature review traditional and systematic techniques. Singapore: Sage Publications.

Jüttner, U., & Maklan, S. (2011). Supply chain resilience in the global financial crisis: an empirical study. Supply Chain Management, 16(4), 246-259.

Kamalahmadi, M., & Parast, M. M. (2016). A review of the literature on the principles of enterprise and supply chain resilience: major findings and directions for future research. International Journal of Production Economics, 171, 116-133.

Kamalahmadi, M., & Parast, M. M. (2017). An assessment of supply chain disruption mitigation strategies. International Journal of Production Economics, 184, 210-230.

Katiyar, R., Barua, M. K., & Meena, P. L. (2015). Modelling the measures of supply chain performance in the Indian automotive industry. Benchmarking, 22(4), 665-696.

Khan, O., Christopher, M., & Creazza, A. (2012). Aligning product design with the supply chain: a case study. Supply Chain Management, 17(3), 323-336.

Kuckartz, U. (1999). Computergestützte analyse qualitativer daten: eine einführung in die methoden und arbeitstechniken. Opladen: Westdeutscher Verlag.

Lam, J. S. L., & Bai, X. (2016). A quality function deployment approach to improve maritime supply chain resilience. Transportation Research Part E, Logistics and Transportation Review, 92, 16-27.

Lima, F. R. P., Silva, A. L., Godinho Filho, M., & Dias, E. M. (2018). Systematic review: resilience enablers to combat counterfeit medicines. Supply Chain Management , 12(3), 117-135.

Linnenluecke, M. K. (2017). Resilience in business and management research: a review of influential publications and a research agenda. International Journal of Management Reviews , 19(1), 4-30.

Maestrini, V., Luzzini, D., Maccarrone, P., & Caniato, F. (2017). Supply chain performance measurement systems: a systematic review and research agenda. International Journal of Production Economics, 183, 299-315.

Morini, C., Inácio Júnior, E., Santa-Eulália, L. A., & Serafim, M. P. (2015). Indicadores de desempenho da Aduana do Brasil: em busca de uma abordagem equilibrada. Gestão & Produção, 22(3), 508-524.

Nagyova, A., & Pacaiova, H. (2009). How to build manual for key performance indicators - KPI. In B. Katalinic (Ed.), DAAAM International Scientific Book (pp. 135-143). Vienna: DAAAM International.

Nudurupati, S. S., Bititci, U. S., Kumar, V., & Chan, F. T. S. (2011). State of the art literature review on performance measurement. Computers & Industrial Engineering , 60(2), 279-290.

Oke, A., & Gopalakrishnan, M. (2009). Managing disruptions in supply chains: a case study of a retail supply chain. International Journal of Production Economics , 118(1), 168-174.

Peng, M., Peng, Y., & Chen, H. (2014). Post-seismic supply chain risk management: a system dynamics disruption analysis approach for inventory and logistics planning. Computers & Operations Research, 42, 14-24.

Pereira, C. R., Christopher, M., & Lago Da Silva, A. (2014). Achieving supply chain resilience: the role of procurement. Supply Chain Management, 19(5/6), 626-642.

Pereira, J. V. (2009). The new supply chain’s frontier: information management. International Journal of Information Management, 29(5), 372-379.

Pettit, T. J., Croxton, K. L., & Fiksel, J. (2013). Ensuring supply chain resilience: development and implementation of an assessment tool. Journal of Business Logistics , 34(1), 46-76.

Ponomarov, S. Y., & Holcomb, M. C. (2009). Understanding the concept of supply chain resilience. International Journal of Logistics Management, 20(1), 124-143.

Rajesh, R. (2016). Forecasting supply chain resilience performance using grey prediction. Electronic Commerce Research and Applications, 20, 42-58.

Rajesh, R., & Ravi, V. (2015). Supplier selection in resilient supply chains: a grey relational analysis approach. Journal of Cleaner Production, 86, 343-359.

Sacomano Neto, M., & Pires, S. R. I. (2012). Medição de desempenho em cadeias de suprimentos: um estudo na indústria automobilística. Gestão & Produção, 19(4), 733-746.

Sahu, A. K., Datta, S., & Mahapatra, S. S. (2017). Evaluation of performance index in resilient supply chain: a fuzzy-based approach. Benchmarking, 24(1), 118-142.

Scavarda, L. F., Ceryno, P. S., Pires, S., & Klingebiel, K. (2015). Supply chain resilience analysis: a Brazilian automotive case. Revista de Administração de Empresas, 55(3), 304-313.

Scholten, K., & Schilder, S. (2015). The role of collaboration in supply chain resilience. Supply Chain Management, 20(4), 471-484.

Scholten, K., Sharkey Scott, P., & Fynes, B. (2014). Mitigation processes-antecedents for building supply chain resilience. Supply Chain Management, 19(2), 211-228.

Sellitto, M. A., & Mendes, L. W. (2006). Avaliação comparativa do desempenho de três cadeias de suprimentos em manufatura. Revista Produção , 16(3), 552-568.

Seuring, S., & Gold, S. (2012). Conducting content-analysis based literature reviews in supply chain management. Supply Chain Management, 17(5), 544-555.

Sjøbakk, B., Bakås, O., Bondarenko, O., & Kamran, T. (2015). Designing a performance measurement system to support materials management in engineer-to-order: a case study. Advances in Manufacturing, 3(2), 111-122.

Soni, U., Jain, V., & Kumar, S. (2014). Measuring supply chain resilience using a deterministic modeling approach. Computers & Industrial Engineering, 74, 11-25.

Talluri, S. S., Kull, T. J., Yildiz, H., & Yoon, J. (2013). Assessing the efficiency of risk mitigation strategies in supply chains. Journal of Business Logistics , 34(4), 253-269.

Thomé, A. M. T., Scavarda, L. F., & Scavarda, A. J. (2016). Conducting systematic literature review in operations management. Production Planning & Control , 27(5), 408-420.

Thomé, A. M. T., Scavarda, L. F., Fernandez, N. S., & Scavarda, A. J. (2012). Sales and operations planning: a research synthesis. International Journal of Production Economics, 138(1), 1-13.

Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management , 14(3), 207-222.

Tranfield, D., Denyer, D., Marcos, J., & Burr, M. (2004). Co-producing management knowledge. Management Decision, 42(3-4), 375-386.

Urciuoli, L., Mohanty, S., Hintsa, J., & Gerine Boekesteijn, E. (2014). The resilience of energy supply chains: a multiple case study approach on oil and gas supply chains to Europe. Supply Chain Management, 19(1), 46-63.

Wang, X., Herty, M., & Zhao, L. (2016). Contingent rerouting for enhancing supply chain resilience from supplier behavior perspective. International Transactions in Operational Research, 23(4), 775-796.

Williams, Z., Ponder, N., & Autry, C. W. (2009). Supply chain security culture: measure development and validation. International Journal of Logistics Management , 20(2), 243-260.

World Economic Forum. (2017). The Global Risks Report 2017 (12th ed.). Geneva: World Economic Forum. Retrieved in 2018, March 16, from

Zhu, J., & Ruth, M. (2013). Exploring the resilience of industrial ecosystems. Journal of Environmental Management, 122, 65-75. PMid:23562949.

5bbf483c0e8825e028ba9ed1 production Articles
Links & Downloads


Share this page
Page Sections