Research Article

Proposal of a framework for product-service systems characterization

Beuren, Fernanda Hansch; Sousa-Zomer, Thayla Tavares; Cauchick-Miguel, Paulo Augusto

Downloads: 0
Views: 485


Abstract: Product-service systems (PSS) design raises new issues, among which the need of encompassing a life cycle perspective. The aim of this paper is to propose a conceptual framework for PSS characterization through its life cycle. The purpose is to understand the structure, the sequence, and the main characteristics of PSS life cycle phases, characterizing a PSS process model. A systematic literature review was carried out to identify the PSS life cycle phases and the conceptual elements that characterize each phase. The PSS life cycle was structured based on service life cycle from the customer perspective. Afterwards, the conceptual framework was built for PSS characterization considering business model, engineering and design aspects that may be useful to guide PSS solutions development. The paper aims to make a theoretical contribution by understanding what should be done and how to perform the activities during PSS life cycle at a systemic level.


Product-service systems, PSS, Design, Life cycle management, Conceptual framework


Alix, T., & Zacharewicz, G. (2012). Product-service systems scenarios simulation based on G-DEVS/HLA: Generalized discrete event specification/high level architecture. Computers in Industry, 63(4), 370-378.

Amaya, J., Lelah, A., & Zwolinski, P. (2014). Design for intensified use in product-service systems using life-cycle analysis. Journal of Engineering Design, 25(7-9), 280-302.

Aurich, J. C., Fuchs, C., & Wagenknecht, C. (2006). Life cycle oriented design of technical Product-Service Systems. Journal of Cleaner Production, 14(17), 1480-1494.

Aurich, J. C., Mannweiler, C., & Schweitzer, E. (2010). How to design and offer services successfully. CIRP Journal of Manufacturing Science and Technology, 2(3), 136-143.

Aurich, J. C., Wolf, N., Siener, M., & Schweitzer, E. (2009). Configuration of product-service systems. Journal of Manufacturing Technology Management, 20(5), 591-605.

Azarenko, A., Roy, R., Shehab, E., & Tiwari, A. (2009). Technical product-service systems: some implications for the machine tool industry. Journal of Manufacturing Technology Management, 20(5), 700-722.

Baines, T. S., Lightfoot, H. W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., Alcock, J. R., Angus, J. P., Bastl, M., Cousens, A., Irving, P., Johnson, M., Kingston, J., Lockett, H., Martinez, V., Michele, P., Tranfield, D., Walton, I. M., & Wilson, H. (2007). State-of-the-art in product-service systems. Proceedings of the Institution of Mechanical Engineers. Part B, Journal of Engineering Manufacture, 221(10), 1543-1552.

Baines, T., Lightfoot, H., Smart, P., & Fletcher, S. (2013). Servitization of manufacture: exploring the deployment and skills of people critical to the delivery of advanced services. Journal of Manufacturing Technology Management, 24(4), 637-646.

Bastl, M., Johnson, M., Lightfoot, H., & Evans, S. (2012). Buyer supplier relationships in a servitized environment: an examination with Cannon and Perreault’s framework. International Journal of Operations & Production Management, 32(6), 650-675.

Berkovich, M., Leimeister, J. M., Hoffmann, A., & Krcmar, H. (2014). A requirements data model for product service systems. Requirements Engineering, 19(2), 161-186.

Besch, K. (2005). Product-service systems for office furniture: barriers and opportunities on the European market. Journal of Cleaner Production, 13(10-11), 1083-1094.

Carreira, R., Patrício, L., Jorge, R. N., & Magee, C. L. (2013). Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design. Journal of Engineering Design, 24(10), 738-764.

Cavalieri, S., & Pezzotta, G. (2012). Product–Service Systems engineering: state of the art and research challenges. Computers in Industry, 63(4), 278-288.

Ceschin, F. (2014). Product-service system innovation: a promising approach to sustainability. In F. Ceschin (Ed.), Sustainable product-service systems (Springer Briefs in Applied Sciences and Technology, pp. 17-40). Cham: Springer Verlag.

Cook, M. B., Bhamra, T. A., & Lemon, M. (2006). The transfer and application of Product Service Systems: from academia to UK manufacturing firms. Journal of Cleaner Production, 14(17), 1455-1465.

Fan, X., & Zhang, H. (2010, May 13-14). Aligning product-service systems with market forces: a theoretical framework. In Proceedings of the 2010 International Conference on Service Sciences (pp. 110-114). Shanghai, China: ICSS.

Geng, X., Chu, X., Xue, D., & Zhang, Z. (2010). An integrated approach for rating engineering characteristics’ final importance in product-service system development. Computers & Industrial Engineering, 59(4), 585-594.

Herterich, M. M., Uebernickel, F., & Brenner, W. (2015). The impact of cyber-physical systems on industrial services in manufacturing. Procedia CIRP, 30, 323-328.

Kang, M. J., & Wimmer, R. (2008). Product service systems as systemic cures for obese consumption and production. Journal of Cleaner Production, 16(11), 1146-1152.

Kim, K. J., Lim, C. H., Heo, J. Y., Lee, D. H., Hong, Y. S., & Park, K. (2016). An evaluation scheme for product–service system models: development of evaluation criteria and case studies. Service Business, 10(3), 507-530.

Kimita, K., & Shimomura, Y. (2014). Development of the design guideline for product-service systems. Procedia CIRP, 16, 344-349.

Krucken, L., & Meroni, A. (2006). Building stakeholder networks to develop and deliver product-service-systems: practical experiences on elaborating pro-active materials for communication. Journal of Cleaner Production, 14(17), 1502-1508.

Kuo, T. C., & Wang, M. L. (2012). The optimisation of maintenance service levels to support the product service system. International Journal of Production Research, 50(23), 6691-6708.

Lagemann, H., Dorka, T., & Meier, H. (2014). Evaluation of an IPS2 delivery planning approach in industry – limitations and necessary adaptations. Procedia CIRP, 16, 187-192.

Lelah, A., Mathieux, F., & Brissaud, D. (2011). Contributions to eco-design of machine-to-machine product service systems: the example of waste glass collection. Journal of Cleaner Production, 19(9-10), 1033-1044.

Lim, C. H., Kim, K. J., Hong, Y. S., & Park, K. (2012). PSS board: a structured tool for product-service system process visualization. Journal of Cleaner Production, 37, 42-53.

Marques, P., Cunha, P. F., Valente, F., & Leitão, A. (2013). A methodology for product-service systems development. Procedia CIRP, 7, 371-376.

Maussang, N., Zwolinski, P., & Brissaud, D. (2009). Product-service system design methodology: from the PSS architecture design to the products specifications. Journal of Engineering Design, 20(4), 349-366.

Maxwell, D., Sheate, W., & van der Vorst, R. (2006). Functional and systems aspects of the sustainable product and service development approach for industry. Journal of Cleaner Production, 14(17), 1466-1479.

Maxwell, D., & van der Vorst, R. (2003). Developing sustainable products and services. Journal of Cleaner Production, 11(8), 883-895.

Meier, H., Roy, R., & Seliger, G. (2010). Industrial Product-Service Systems-IPS2. CIRP Annals-Manufacturing Technology, 59(2), 607-627.

Mont, O. (2002). Drivers and barriers for shifting towards more service-oriented businesses: analysis of the PSS field and contributions from Sweden. The Journal of Sustainable Product Design, 2(3), 89-103.

Mont, O., & Tukker, A. (2006). Product-Service Systems: reviewing achievements and refining the research agenda. Journal of Cleaner Production, 14(17), 1451-1454.

Morelli, N. (2003). Product-service systems, a perspective shift for designers: a case study - the design of a telecentre. Design Studies, 24(1), 73-99.

Moser, U., Maisenbacher, S., Kasperek, D., & Maurer, M. (2015). Definition of an approach for the development of Product-Service Systems. Procedia CIRP, 30, 18-23.

Nemoto, Y., Akasaka, F., & Shimomura, Y. (2015). A framework for managing and utilizing product-service system design knowledge. Production Planning and Control, 26(14-15), 1278-1289.

Paré, G., Trudel, M., Jaana, M., & Kitsiou, S. (2015). Synthesizing information systems knowledge: a typology of literature reviews. Information & Management, 52(2), 183-199.

Peruzzini, M., Marilungo, E., & Germani, M. (2015). Structured requirements elicitation for product-service system. International Journal of Agile Systems and Management, 8(3-4), 189-218.

Pezzotta, G., Cavalieri, S., & Gaiardelli, P. (2012). A spiral process model to engineer a product service system: an explorative analysis through case studies. CIRP Journal of Manufacturing Science and Technology, 5(3), 214-225.

Pezzotta, G., Pirola, F., Pinto, R., Akasaka, F., & Shimomura, Y. (2015). A service engineering framework to design and assess an integrated product-service. Mechatronics, 31, 169-179.

Roy, R., & Baxter, D. (2009). Product-service systems. Journal of Engineering Design, 20(4), 327-328.

Salazar, C., Lelah, A., & Brissaud, D. (2015). Eco-designing product service systems by degrading functions while maintaining user satisfaction. Journal of Cleaner Production, 87, 452-462.

Song, W., Ming, X., Han, Y., & Wu, Z. (2013). A rough set approach for evaluating vague customer requirement of industrial product-service system. International Journal of Production Research, 51(22), 6681-6701.

Sundin, E. (2009). Life-cycle perspectives of product/service-systems. In T. Sakao & M. Lindahl (Eds.), Introduction to product/service-system design (pp. 31-49). London: Springer.

Sundin, E., Lindahl, M., & Ijomah, W. (2009). Product design for product/service systems: design experiences from Swedish industry. Journal of Manufacturing Technology Management, 20(5), 723-753.

Sundin, E., Öhrwall Rönnbäck, A., & Sakao, T. (2010). From component to system solution supplier: strategic warranty management as a key to efficient integrated product/service engineering. CIRP Journal of Manufacturing Science and Technology, 2(3), 183-191.

Tran, T. A., & Park, J. Y. (2014). Development of integrated design methodology for various types of product - service systems. Journal of Computational Design and Engineering, 1(1), 37-47.

Tran, T., & Park, J. Y. (2016). Development of a novel set of criteria to select methodology for designing product service systems. Journal of Computational Design and Engineering,3(2), 112-120.

Tukker, A. (2004). Eight types of product-service system: eight ways to sustainability? Experiences from suspronet. Business Strategy and the Environment, 13(4), 246-260.

United Nations Environment Programme (2002). Product-service systems and sustainability: opportunities for sustainable solutions. Milan: INDACO Department/Politecnico di Milano. Retrieved in 2017, June 26, from

Van Ostaeyen, J., Van Horenbeek, A., Pintelon, L., & Duflou, J. R. (2013). A refined typology of product–service systems based on functional hierarchy modeling. Journal of Cleaner Production, 51, 261-276.

Vasantha, G. V. A., Roy, R., Lelah, A., & Brissaud, D. (2012). A review of product–service systems design methodologies. Journal of Engineering Design, 23(9), 635-659.

Vezzoli, C. (2007). System design for sustainability: theory, methods and tools for a sustainable satisfaction-system design. Milan: Maggioli Edtore.

Vogtlander, J. G., Bijma, A., & Brezet, H. C. (2002). Communicating the eco-efficiency of products and services by means of the eco-costs/value model. Journal of Cleaner Production, 10(1), 57-67.

Wang, P. P., Ming, X. G., Li, D., Kong, F. B., Wang, L., & Wu, Z. Y. (2011). Status review and research strategies on product-service systems. International Journal of Production Research, 49(22), 6863-6883.

Wiesner, S., Freitag, M., Westphal, I., & Thoben, K. D. (2015). Interactions between service and product lifecycle management. Procedia CIRP, 30, 36-41.

Williams, A. (2006). Product-service systems in the automotive industry: the case of micro-factory retailing. Journal of Cleaner Production, 14(2), 172-184.

Wu, Y., & Gao, W. (2010, Jan 9-10). A study on the model and characteristics of product-based service supply chain. In Proceedings of the International Conference on Logistics Systems and Intelligent Management (pp. 1127-1131). Harbin: ICLSIM.

Yang, L., Xing, K., & Lee, S. (2010a, March 17-19). Framework for PSS from Service’ perspective. In Proceedings of the International Multiconference of Engineers and Computer Scientists (pp. 1656-1661) Hong Kong: IMECS.

Yang, L., Xing, K., & Lee, S. (2010b, July 15-17). A new conceptual life cycle model for Result-Oriented Product-Service System development. Proceedings of the 2010 IEEE International Conference on Service Operations and Logistics, and Informatics (pp. 23-28). QingDao, China: IEEE.

Zhang, L., Zhang, J., Duan, Z., & Bryde, D. (2015). Sustainable bike-sharing systems: characteristics and commonalities across cases in urban China. Journal of Cleaner Production, 97, 124-133.

Zhu, H., Gao, J., Li, D., & Tang, D. (2012). A web-based product service system for aerospace maintenance, repair and overhaul services. Computers in Industry, 63(4), 338-348.

5b86d9e10e88255013e4c89d production Articles
Links & Downloads


Share this page
Page Sections