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https://prod.org.br/doi/10.1590/S0103-65132007000300003
Production
Article

Product reliability and warranty: an overview and future research

Confiabilidade e garantia de produto: visão geral e pesquisas futuras

Murthy, D. N. P.

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Abstract

Reliability and warranty are very important in the context of new products. This paper gives an overview of product reliability and warranty and discusses some issues and challenges for future research.

Keywords

Products, reliability, warranty, research

Resumo

Confiabilidade e garantia são muito importantes no contexto de novos produtos. Este artigo apresenta uma revisão geral sobre confiabilidade e garantia de produto e discute algumas questões e desafios para pesquisas futuras.

Palavras-chave

Produtos, confiabilidade, garantia, pesquisa

References



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