Production
https://prod.org.br/doi/10.1590/0103-6513.20180070
Production
Research Article

Knowledge sharing in collaborative new product development: a study of grey box supplier involvement configuration

Matheus Kleber; Néstor Fabián Ayala; Marie-Anne Le Dain; Érico Marcon; Alejandro Germán Frank

http://dx.doi.org/10.1590/0103-6513.20180070 Production, vol.29, e20180071, 2019
PDF
Downloads: 0
Views: 1016

Abstract

Abstract: Paper aims: To shed light on how knowledge is shared between companies during a collaborative new product development (NPD) process.

Originality: It is the first study of different knowledge sharing levels for each stage of the NPD process in an inter-organizational context.

Research method: A research framework was created based on the literature. Guided by this framework, an in-depth case study was performed in a multinational company analyzing the knowledge sharing with the company’s supplier during a collaborative NPD process.

Main findings: Different levels of knowledge sharing were found at each stage of the NPD process.

Implications for theory and practice: The results complement previous works demonstrating that this phenomenon should not be considered as a binary state. By clearly presenting how knowledge sharing occurs at each phase of the NPD process, managers can be prepared and correctly implement tools to support NPD teams from both buyer and supplier companies.

Keywords

New product development, Knowledge management, Knowledge sharing, Supplier involvement, Grey box

References

Alavi, M., & Leidner, D. E. (2001). Review: knowledge management and knowledge management systems: conceptual foundations and research issues. Management Information Systems Quarterly, 25(1), 107-136. http://dx.doi.org/10.2307/3250961.

Argote, L., & Ingram, P. (2000). Knowledge transfer: a basis for competitive advantage in firms. Organizational Behavior and Human Decision Processes, 82(1), 150-169. http://dx.doi.org/10.1006/obhd.2000.2893.

Ayala, N. F., Gerstlberger, W., & Frank, A. G. (2018). Managing servitization in product companies: the moderating role of service suppliers. International Journal of Operations & Production Management, IJOPM-08-2017-0484. http://dx.doi.org/10.1108/IJOPM-08-2017-0484.

Ayala, N. F., Paslauski, C. A., Ghezzi, A., & Frank, A. G. (2017). Knowledge sharing dynamics in service suppliers’ involvement for servitization of manufacturing companies. International Journal of Production Economics, 193, 538-553. http://dx.doi.org/10.1016/j.ijpe.2017.08.019.

Bodas Freitas, I. M., & Fontana, R. (2018). Formalized problem‐solving practices and the effects of collaboration with suppliers on a firm’s product innovation performance. Journal of Product Innovation Management, 35(4), 565-587. http://dx.doi.org/10.1111/jpim.12432.

Broberg, O., & Conceição, C. S. (2017). Learning from participatory design projects across industries. In Proceedings of the 12th International Symposium on Human Factors in Organizational Design and Management (pp. 426-427). Ontario: Association of Canadian Ergonomists.

Büyüközkan, G., & Arsenyan, J. (2012). Collaborative product development: a literature overview. Production Planning and Control , 23(1), 47-66. http://dx.doi.org/10.1080/09537287.2010.543169.

Carlile, P. R. (2004). Transferring, translating, and transforming: an integrative framework for managing knowledge across boundaries. Organization Science, 15(5), 555-568. http://dx.doi.org/10.1287/orsc.1040.0094.

Christensen, C. M., Raynor, M. E., & McDonald, R. (2015). What is disruptive innovation. Harvard Business Review, 93(12), 44-53. PMid:17183796.

Cooper, R. G. (1990). Stage-gate systems: a new tool for managing new products. Business Horizons, 33(3), 44-54. http://dx.doi.org/10.1016/0007-6813(90)90040-I.

Cooper, R. G. (1993). Winning at new products: accelerating the process from idea to launch. Boston: Addison-Wesley.

Davenport, T. H., & Prusak, L. (1998). Working knowledge: how organizations manage what they know. Boston: Harvard Business Press.

Eisenhardt, K. M., & Graebner, M. E. (2007). Theory building from cases: opportunities and challenges. Academy of Management Journal, 50(1), 25-32. http://dx.doi.org/10.5465/amj.2007.24160888.

Enrique, D. V., Ayala, N. F., Lima, M. J. D. R. F., Marodin, G. A., Gzara, L., & Frank, A. G. (2018). The use of ICT tools to support collaborative product development activities: evidences from Brazilian industry. Production, 28, e20170099. http://dx.doi.org/10.1590/0103-6513.20170099.

Frank, A. G., & Ribeiro, J. L. D. (2014). An integrative model for knowledge transfer between new product development project teams. Knowledge Management Research and Practice , 12(2), 215-225. http://dx.doi.org/10.1057/kmrp.2012.57.

Frank, A. G., Ribeiro, J. L. D., Echeveste, M. E., & ten Caten, C. S. (2013). Relação entre características empresariais e fatores da transferência de conhecimentos entre projetos de produto. Produção, 23(1), 95-106.

Frank, A. G., Cortimiglia, M. N., Ribeiro, J. L. D., & Oliveira, L. S. (2016). The effect of innovation activities on innovation outputs in the Brazilian industry: market-orientation vs. technology-acquisition strategies. Research Policy, 45(3), 577-592. http://dx.doi.org/10.1016/j.respol.2015.11.011.

Frank, A., & Echeveste, M. (2012). Knowledge transfer between NPD project teams: a method for the identification of improvement opportunities. International Journal of Quality & Reliability Management, 29(3), 242-264. http://dx.doi.org/10.1108/02656711211216126.

Frank, A. G., Ribeiro, J. L. D., & Echeveste, M. E. (2014). Factors influencing knowledge transfer between NPD teams: a taxonomic analysis based on a sociotechnical approach. R & D Management, 45(1), 1-22. https://doi.org/10.1111/radm.12046.

Gonzalez, R. V. D., & Martins, M. F. (2015). Gestão do conhecimento: uma análise baseada em fatores contextuais da organização. Production , 25(4), 834-850. http://dx.doi.org/10.1590/0103-6513.145313.

Laursen, L. N., & Andersen, P. H. (2016). Supplier involvement in NPD: a quasi-experiment at Unilever. Industrial Marketing Management, 58, 162-171. http://dx.doi.org/10.1016/j.indmarman.2016.05.023.

Le Dain, M. A., & Merminod, V. (2014). A knowledge sharing framework for black, grey and white box supplier configurations in new product development. Technovation , 34(11), 688-701. http://dx.doi.org/10.1016/j.technovation.2014.09.005.

Nonaka, I., & Takeuchi, H. (1995). The knowledge creation company: how Japanese companies create the dynamics of innovation. Oxford: Oxford University Press.

Petersen, K. J., Handfield, R. B., & Ragatz, G. L. (2005). Supplier integration into new product development: coordinating product, process and supply chain design. Journal of Operations Management, 23(3-4), 371-388. http://dx.doi.org/10.1016/j.jom.2004.07.009.

Polanyi, M. (1962). Personal knowledge: towards a post-critical philosophy . Boca Raton: Routledge.

Ramadhan, F., & Samadhi, T. M. A. A. (2016, December). Inter-organizational trust and knowledge sharing model between manufacturer and supplier in the automotive industry. In IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 856-860). USA: IEEE. http://dx.doi.org/10.1109/IEEM.2016.7797998.

Samuel, K. E., Goury, M. L., Gunasekaran, A., & Spalanzani, A. (2011). Knowledge management in supply chain: An empirical study from France. The Journal of Strategic Information Systems, 20(3), 283-306. http://dx.doi.org/10.1016/j.jsis.2010.11.001.

Sinkovics, R. R., Kuivalainen, O., & Roath, A. S. (2018). Value co-creation in an outsourcing arrangement between manufacturers and third party logistics providers: resource commitment, innovation and collaboration. Journal of Business and Industrial Marketing , 33(4), 563-573. http://dx.doi.org/10.1108/JBIM-03-2017-0082.

Song, M., & Di Benedetto, C. A. (2008). Supplier’s involvement and success of radical new product development in new ventures. Journal of Operations Management , 26(1), 1-22. http://dx.doi.org/10.1016/j.jom.2007.06.001.

Ulrich, K. T., & Eppinger, S. D. (1995). Product design and development . USA: McGraw-Hill Higher Education.

Voss, C., Tsikriktsis, N., & Frohlich, M. (2002). Case research in operations management. International Journal of Operations & Production Management, 22(2), 195-219. http://dx.doi.org/10.1108/01443570210414329.

Wheelwright, S. C., & Clark, K. B. (1992). Revolutionizing product development: quantum leaps in speed, efficiency, and quality. New York: Simon and Schuster.

Yoo, S. H., Shin, H., & Park, M. S. (2015). New product development and the effect of supplier involvement. Omega, 51, 107-120. http://dx.doi.org/10.1016/j.omega.2014.09.005.
 

5c45ff7b0e8825410575a621 production Articles
Links & Downloads
1980-5411 (Electronic) 0103-6513 (Printed)
Production ©2024 All rights reserved.

Production

Share this page
Page Sections