The work of bus drivers and their contribution to excellence in public transportation
Brunoro, Claudio Marcelo; Sznelwar, Laerte Idal; Bolis, Ivan; Abrahaoa, Julia
http://dx.doi.org/10.1590/0103-6513.114012
Production, vol.25, n2, p.323-335, 2015
Abstract
The article is the result of a survey aimed at analyzing the work of bus drivers for a collective urban transportation company that is considered a benchmark. The research sought to understand how the company could maintain a policy capable of reconciling the quality of public transportation with working conditions that are compatible with the professional development, comfort and health of the workers. The ergonomic work analysis methodology was adopted as a guide. The results show that one of the pillars of excellence achieved by this company is the quality of the work performed by their drivers, which is guided by the organizational values that permeate the organization. The driver plays a role in regulating the system by serving the population and providing mobility. Their activity is controlled by a series of interdependent variables, such as the demands for conducting the vehicle and the relationship with others.
Keywords
Activity theory. Bus drivers. Ergonomics. Public transportation. Work design and organization.
References
Abrahão, J. I., Sznelwar, L. I., Silvino, A., Sarmet, M., & Pinho, D. (2009). Introdução à ergonomia: da prática à teoria. São Paulo: Blucher.
Abrahão, J. I., & Torres, C. C. (2004). Entre a organização do trabalho e o sofrimento: o papel de mediação da atividade. Produção, 14(3), 67-76. http://dx.doi. org/10.1590/S0103-65132004000300008
Alperovitch-Najenson, D., Katz-Leurer, M., Santo, Y., Golman, D., & Kalichman, L. (2010). Upper body quadrant pain in bus drivers. Archives of Environmental and Occupational Health, 65(4), 218-223. PMid:21186427. http://dx.doi.or g/10.1080/19338244.2010.486422
Anderson, R. (1992). The back pain of bus drivers: prevalence in an urban area of California. Spine, 17(12), 1481-1488. PMid:1471006. http://dx.doi.org/10.1097/00007632- 199212000-00007
Blood, R. P., Ploger, J. D., Yost, M. G., Ching, R. P., & Johnson, P. W. (2010). Whole body vibration exposures in metropolitan bus drivers: a comparison of three seats. Journal of Sound and Vibration, 329(1), 109-120. http:// dx.doi.org/10.1016/j.jsv.2009.08.030
Bovenzi, M., & Zadini, A. (1992). Self-reported low back symptoms in urban bus drivers exposed to whole-body vibration. Spine, 17(9), 1048-1059. PMid:1411756. http://dx.doi.org/10.1097/00007632-199209000-00007
Cunha, L., & Lacomblez, M. (2006). Driver activity in an ergologic sense: new territories of knowledge and intervention. In Proceedings of the Meeting Diversity in Ergonomics - IEA2006, Masstrich.
Daniellou, F. (1996). L’Ergonomie en quête de ses príncipes: débats épistémologiques. Toulouse: Octarès.
Falzon, P. (2004). Ergonomie. Paris: Presses Universitaires de France.
Gilbert-Ouimet, M., Brisson, C., Vézina, M., Trudel, L., Bourbonnais, R., Masse, B., Baril-Gingras, G., & Dionne, C. E. (2011). Intervention study on psychosocial work factors and mental health and musculoskeletal outcomes [Special issue]. Healthcare Papers, 11, 47- 66. PMid:24917256. http://dx.doi.org/10.12927/ hcpap.2011.22410
Gobel, M., Springer, J., & Scherff, J. (1998). Stress and strain of short haul bus drivers: psychophysiology as a design oriented method for analysis. Ergonomics, 41(5), 563-580. PMid:9613219. http:// dx.doi.org/10.1080/001401398186757
Goldstein, S. M., Johnston, R., Duffy, J., & Rao, J. (2002). The service concept: the missing link in service design research? Journal of Operations Management, 20(2), 121-134. Retrieved from http://linkinghub.elsevier.com/retrieve/ pii/S0272696301000900 http://dx.doi.org/10.1016/ S0272-6963(01)00090-0
Grönroos, C., & Ojasalo, K. (2004). Service productivity: towards a conceptualization of the transformation of inputs into economic results in services. Journal of Business Research, 57(4), 414-423. Retrieved from http://linkinghub.elsevier.com/retrieve/pii/ S0148296302002758. http://dx.doi.org/10.1016/S0148- 2963(02)00275-8
Guérin, F., Laville, A., Daniellou, F., Duraffourg, J., & Kerguelen, A. (2006). Understanding and transforming work: the pratice of ergonomics and transforming. Lyon: ANACT.
Hubault, F., & Bourgeois, F. (2001). La relation de service: une convocation nouvelle pour l’ergonomie? In F. Hubault (Ed.), La relation de service, opportunités et questions nouvelles pour l’ergonomie (pp. 5-32). Paris: Octarès.
Lima, F. P. A. (1994). Medida e desmedida: padronização do trabalho ou livre organização do trabalho vivo? [Special issue]. Produção, 4, 3-17.
Okunribido, O. O., Shimbles, S. J., Magnus-Son, M., & Pope, M. (2007). City bus driving and low back pain: A study of the exposures to posture demands, manual materials handling and whole-body vibration. Applied Ergonomics, 38(1), 29-38. PMid:17225292. http:// dx.doi.org/10.1016/j.apergo.2006.01.006
Salmon, P. M., Young, K. L., & Regan, M. A. (2011). Distraction “on the buses”: A novel framework of ergonomics methods for identifying sources and effects of bus driver distraction. Applied Ergonomics, 42(4), 602- 610. PMid:20883979. http://dx.doi.org/10.1016/j. apergo.2010.07.007
Szeto, G. P. Y., & Lam, P. (2007). Work-related musculoskeletal disorders in urban bus drivers of Hong Kong. Journal of Occupational Rehabilitation, 17(2), 181-98. Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/17273930 PMid:17273930. http://dx.doi.org/10.1007/s10926- 007-9070-7
Troup, J. D. G. (1978). Driver’s back pain and its prevention: a review of the postural, vibratory and muscular factors, together with the problem of transmitted road-shock. Applied Ergonomics, 9(4):207-214. http://dx.doi. org/10.1016/0003-6870(78)90081-9
Tse, J. L. M., Flin, R., & Mearns, K. (2006). Bus driver well-being review: 50 years of research. Transportation Research Part F: Traffic Psychology and Behaviour, 9(2), 89-114. Retrieved from http://linkinghub.elsevier.com/retrieve/ pii/S1369847805000872 http://dx.doi.org/10.1016/j. trf.2005.10.002
You, H., Bucciaglia, J., Lowe, B., Gilmore, B. J., & Freivalds, A. (1997). An ergonomic design process for a US transit bus operator workstation. Heavy Vehicle Systems, 4(2), 91- 107.
Zarifian, P. (2001). Valor de serviço e estratégia de serviço. In M. S. Salerno (Ed.), Relação de serviço, produção e avaliação (pp. 71-96). São Paulo: SENAC.
Abrahão, J. I., & Torres, C. C. (2004). Entre a organização do trabalho e o sofrimento: o papel de mediação da atividade. Produção, 14(3), 67-76. http://dx.doi. org/10.1590/S0103-65132004000300008
Alperovitch-Najenson, D., Katz-Leurer, M., Santo, Y., Golman, D., & Kalichman, L. (2010). Upper body quadrant pain in bus drivers. Archives of Environmental and Occupational Health, 65(4), 218-223. PMid:21186427. http://dx.doi.or g/10.1080/19338244.2010.486422
Anderson, R. (1992). The back pain of bus drivers: prevalence in an urban area of California. Spine, 17(12), 1481-1488. PMid:1471006. http://dx.doi.org/10.1097/00007632- 199212000-00007
Blood, R. P., Ploger, J. D., Yost, M. G., Ching, R. P., & Johnson, P. W. (2010). Whole body vibration exposures in metropolitan bus drivers: a comparison of three seats. Journal of Sound and Vibration, 329(1), 109-120. http:// dx.doi.org/10.1016/j.jsv.2009.08.030
Bovenzi, M., & Zadini, A. (1992). Self-reported low back symptoms in urban bus drivers exposed to whole-body vibration. Spine, 17(9), 1048-1059. PMid:1411756. http://dx.doi.org/10.1097/00007632-199209000-00007
Cunha, L., & Lacomblez, M. (2006). Driver activity in an ergologic sense: new territories of knowledge and intervention. In Proceedings of the Meeting Diversity in Ergonomics - IEA2006, Masstrich.
Daniellou, F. (1996). L’Ergonomie en quête de ses príncipes: débats épistémologiques. Toulouse: Octarès.
Falzon, P. (2004). Ergonomie. Paris: Presses Universitaires de France.
Gilbert-Ouimet, M., Brisson, C., Vézina, M., Trudel, L., Bourbonnais, R., Masse, B., Baril-Gingras, G., & Dionne, C. E. (2011). Intervention study on psychosocial work factors and mental health and musculoskeletal outcomes [Special issue]. Healthcare Papers, 11, 47- 66. PMid:24917256. http://dx.doi.org/10.12927/ hcpap.2011.22410
Gobel, M., Springer, J., & Scherff, J. (1998). Stress and strain of short haul bus drivers: psychophysiology as a design oriented method for analysis. Ergonomics, 41(5), 563-580. PMid:9613219. http:// dx.doi.org/10.1080/001401398186757
Goldstein, S. M., Johnston, R., Duffy, J., & Rao, J. (2002). The service concept: the missing link in service design research? Journal of Operations Management, 20(2), 121-134. Retrieved from http://linkinghub.elsevier.com/retrieve/ pii/S0272696301000900 http://dx.doi.org/10.1016/ S0272-6963(01)00090-0
Grönroos, C., & Ojasalo, K. (2004). Service productivity: towards a conceptualization of the transformation of inputs into economic results in services. Journal of Business Research, 57(4), 414-423. Retrieved from http://linkinghub.elsevier.com/retrieve/pii/ S0148296302002758. http://dx.doi.org/10.1016/S0148- 2963(02)00275-8
Guérin, F., Laville, A., Daniellou, F., Duraffourg, J., & Kerguelen, A. (2006). Understanding and transforming work: the pratice of ergonomics and transforming. Lyon: ANACT.
Hubault, F., & Bourgeois, F. (2001). La relation de service: une convocation nouvelle pour l’ergonomie? In F. Hubault (Ed.), La relation de service, opportunités et questions nouvelles pour l’ergonomie (pp. 5-32). Paris: Octarès.
Lima, F. P. A. (1994). Medida e desmedida: padronização do trabalho ou livre organização do trabalho vivo? [Special issue]. Produção, 4, 3-17.
Okunribido, O. O., Shimbles, S. J., Magnus-Son, M., & Pope, M. (2007). City bus driving and low back pain: A study of the exposures to posture demands, manual materials handling and whole-body vibration. Applied Ergonomics, 38(1), 29-38. PMid:17225292. http:// dx.doi.org/10.1016/j.apergo.2006.01.006
Salmon, P. M., Young, K. L., & Regan, M. A. (2011). Distraction “on the buses”: A novel framework of ergonomics methods for identifying sources and effects of bus driver distraction. Applied Ergonomics, 42(4), 602- 610. PMid:20883979. http://dx.doi.org/10.1016/j. apergo.2010.07.007
Szeto, G. P. Y., & Lam, P. (2007). Work-related musculoskeletal disorders in urban bus drivers of Hong Kong. Journal of Occupational Rehabilitation, 17(2), 181-98. Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/17273930 PMid:17273930. http://dx.doi.org/10.1007/s10926- 007-9070-7
Troup, J. D. G. (1978). Driver’s back pain and its prevention: a review of the postural, vibratory and muscular factors, together with the problem of transmitted road-shock. Applied Ergonomics, 9(4):207-214. http://dx.doi. org/10.1016/0003-6870(78)90081-9
Tse, J. L. M., Flin, R., & Mearns, K. (2006). Bus driver well-being review: 50 years of research. Transportation Research Part F: Traffic Psychology and Behaviour, 9(2), 89-114. Retrieved from http://linkinghub.elsevier.com/retrieve/ pii/S1369847805000872 http://dx.doi.org/10.1016/j. trf.2005.10.002
You, H., Bucciaglia, J., Lowe, B., Gilmore, B. J., & Freivalds, A. (1997). An ergonomic design process for a US transit bus operator workstation. Heavy Vehicle Systems, 4(2), 91- 107.
Zarifian, P. (2001). Valor de serviço e estratégia de serviço. In M. S. Salerno (Ed.), Relação de serviço, produção e avaliação (pp. 71-96). São Paulo: SENAC.
Facebook
Google+
Twitter
LinkedIn
Mendeley
StumbleUpon
CiteULike
Reddit
Email